LeeAnndra Marshall
Ridgefield,WA
Summary
Accomplished with over19 years of experience with multi-task, detailed, organized, and reliable professional in customer service and professional healthcare environment.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
Work History
CARE COORDINATOR
Proactive Physical Therapy Specialist
03.2021 - Current
- Front desk medical receptionists
- Scheduling, greeting patients and checking them in and out for appointments
- Answering phones and email inquiries
- Collecting co-pays and obtaining pre-authorizations through a verity of insurance companies for patients visits
- Data entry, managing and updating charting patient records into EMR system
- Trained new employees
SCHEDULER
Telehealth Cascade Medical Associates
12.2021 - 11.2023
- Manage and coordinate the Telehealth schedule on a daily basis and assist the provider in managing the flow of patient care
- Answering phones by voice or text
- Performing reminder calls for up coming appointments
- Entering patient information into EMR system
- Assisting the provider with emailing work release letters and communicating with clients
- Uploading patient information to billing company if needed
NURSING SPECIALTY TECHNICIAN, NST
Emergency Department at Prisma Health Oconee Memorial Hospital
04.2015 - 05.2020
- Assists with the Registered Nurse in providing basic patient care for each individual patient
- Performs basic activities requiring sterile techniques with additional clinical responsibilities for each individual patient
- Collects, monitors and documents data entry information on each patient status into EMR system
- Trained new employees
- On the new hire committee to interview new applicants for the NST role for the department
- Reports to the RN of any changes in each patient status
CERTIFIED NURSING ASSISTANT, CNA
Medical/Surgical Floor at Prisma Health Oconee Memorial Hospital
08.2013 - 09.2014
- Performed nursing assistant duties with administrative assistance, provided patient care including mobility assistance, vital signs and monitoring, charted data entry information into EMR system, answered phones, and restocked supplies, provided comfort measures to patients and family members
Education
Proactive Physical Therapy Emerging Leaders course
10.2022
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Rockwell Institute
Bellview, WA11.2020
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Greenville Technical College
Greenville, SC12.2014
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Lower Columbia College
Longview, WA12.2010
Skills
- Patient education
- Medical terminology understanding
- Healthcare operations
- Scheduling
- Claims processing
- Insurance practices
- HIPAA compliance
- Electronic medical record software
Timeline
SCHEDULER
Telehealth Cascade Medical Associates
12.2021 - 11.2023
CARE COORDINATOR
Proactive Physical Therapy Specialist
03.2021 - Current
NURSING SPECIALTY TECHNICIAN, NST
Emergency Department at Prisma Health Oconee Memorial Hospital
04.2015 - 05.2020
CERTIFIED NURSING ASSISTANT, CNA
Medical/Surgical Floor at Prisma Health Oconee Memorial Hospital
08.2013 - 09.2014
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Rockwell Institute
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Greenville Technical College
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Lower Columbia College
Proactive Physical Therapy Emerging Leaders course
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