LEEANNE ARRINGTON
DELAND,FL
Summary
Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.
Overview
15
15
years of professional experience
Work History
Call Center Manager
Family Health Source
01.2021 - Current
- Collected and analyzed call center statistics and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Register all new patients through onboarding process
- Track and review daily reports to develop goals
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
Accounting Specialist
Family Health Source
01.2018 - 01.2021
- Identify errors or discrepancies and resolve before processing payment to vendor
- Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used QuickBooks to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using QuickBooks
- Payment posting
- Implemented process improvements that reduced manual tasks for the accounting team, freeing up time for higher-value activities.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Reported payroll entries into Journal using General Ledgers.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Payroll Administrator
Family Health Source
01.2017 - 01.2018
- Submitted bi-weekly reports on payroll activities
- Managed payroll processing for 90+ employees
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Responded to employee questions ad requests for information in timely and knowledgeable fashion
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Updated personnel files with new details such as changes in address or salary levels
- Transfer electronic timecards and review for complete accuracy
- Contact supervisors for any missed times or approvals of PTO, Holidays, etc.
Human Resources Assistant
Family Health Source
01.2016 - 01.2017
- Performed various administrative functions: filing paperwork, delivering sensitive documents, delivering and sorting mail, office cleaning and bookkeeping
- Assisted with on-boarding process of new hires
- Assisted with updating and/or correcting current employees’ information
- Prepares, processes, and reviews a variety of documents such as applications, employee files, payroll records for completeness.
Resturant Manager
Steak n’ Shake
01.2016 - 01.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Led and directed team members on effective methods, operations, and procedures
- Handled regular maintenance and repair operations to keep building and equipment in peak conditions
- Conducted health and safety and sanitation process evaluations to identify and remedy ay violations immediately
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Promoted positive atmosphere, went above and beyond to guarantee each customer received exceptional food and service
- Reconciled cash and credit card transactions to maintain accurate records
- Oversaw front of house to maintain adequate staffing and minimize overtime
- Carefully interviewed, selected trained and supervised staff.
Server
Steak n’ Shake
01.2009 - 01.2016
- Restocked salad bar and buffet for lunch and dinner service
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity
- Replenished food items and other supplies, which include paper products and canned goods to keep pantry well stocked during busy periods
- Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with customers.
Education
High School Diploma -
Pine Ridge High School
Deltona, FLSkills
- Quickbooks Expertise
- Account Reconciliation
- Report Preparation
- Call Center Operations
- Organizational Skills
- Recordkeeping Skills
- Journal Entries
- Microsoft Excel
- Data Inputting
- Audit Support
- General Ledger Entries
- Data Entry
- EcW
- Payment posting
- Escalation Management
- Statement Preparation
Languages
English
Timeline
Call Center Manager
Family Health Source
01.2021 - Current
Accounting Specialist
Family Health Source
01.2018 - 01.2021
Payroll Administrator
Family Health Source
01.2017 - 01.2018
Human Resources Assistant
Family Health Source
01.2016 - 01.2017
Resturant Manager
Steak n’ Shake
01.2016 - 01.2017
Server
Steak n’ Shake
01.2009 - 01.2016
High School Diploma -
Pine Ridge High School
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