Leeanne Bargas
Orangevale,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Health Assistant
Twin Rivers Unified School District
08.2022 - Current
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
Massage Therapist
The Now
03.2021 - 10.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Certified Massage Therapist
Sutter Medical Center Of Sacramento
07.2014 - 03.2020
- Assisted in the development of new spa services and treatment protocols to enhance the overall menu offerings.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Retail Store Manager
Rite-Aid Pharmacy
08.2004 - 04.2014
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Education
Associate of Science - Health Education
Carrington College California - Sacramento
Sacramento, CA03.2022
Skills
- Strong Communication Skills
- Vital signs monitoring
- Organizational abilities
- Patient Care Coordination
Timeline
Health Assistant
Twin Rivers Unified School District
08.2022 - Current
Massage Therapist
The Now
03.2021 - 10.2022
Certified Massage Therapist
Sutter Medical Center Of Sacramento
07.2014 - 03.2020
Retail Store Manager
Rite-Aid Pharmacy
08.2004 - 04.2014
Associate of Science - Health Education
Carrington College California - Sacramento