Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Lee Anne Beal

Orlando,FL

Summary

Successful, achievement-oriented individual with over 19 years of progressive positions requiring knowledge and execution of a variety of customer service and management skills. Excited by new challenges and seeking a position where exceptional skills can be put to effective use. Seasoned Assistant with background in office methods, Outlook calendar, travel arrangements, expense reports and event planning. Good organizational, clerical and phone skills with ability to accept direction and follow office procedures and needs in a fast-paced environment. Collaborative leader with documented strengths in partnering with coworkers to promote engaged, empowering work culture in a face paced setting.

Overview

19
19
years of professional experience

Work History

Customer Service Finance Manager

AT&T MOBILITY
11.2013 - Current
  • Responsible for directing, coaching, motivation, and development of customer service skills of all representatives to ensure service goals are met to service largest customer base.
  • Performs all personnel management activities for subordinates including recruitment, training, performance evaluation; encourages professional development through job assignments and training
  • Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection procedures
  • Resolved customer concerns while prioritizing customer satisfaction and loyalty through quality and assurance.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Developed and maintained courteous and effective working relationships

Customer Service Representative

AT&T MOBILITY
12.2003 - 11.2013
  • Provided hands on customer service, product sales and support including financial concerns with highest degree of professionalism to resolve issues with one call resolution.
  • Performed root cause analysis for any high impact or repetitive issues
  • Offers alternative solutions where appropriate with objective of retaining customer's business
  • Communicates with customers using web-based tools and demonstrates associated proficiency in typing and grammar
  • Responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, and technical support inquiries
  • Maintained monthly, quarterly and yearly personal stats within top 10%.
  • Strived for customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Management/ Marketing

Florida Metropolitan University
Orlando, FL
2001

Skills

  • Customer Service, Management, Development Knowledge of Organization
  • Call Center Technologies Knowledge of Word, Excel, Access, PowerPoint, and Outlook
  • Information Confidentiality
  • Leading Team Meetings
  • Time Management
  • Business Management Principles
  • Workflow Management
  • Mentorship
  • Diversity Training
  • Quality Standards
  • Coordinate Events
  • Engineering Principles
  • Marketing Management
  • Coaching and Training

Timeline

Customer Service Finance Manager

AT&T MOBILITY
11.2013 - Current

Customer Service Representative

AT&T MOBILITY
12.2003 - 11.2013

Bachelor of Science - Management/ Marketing

Florida Metropolitan University
Lee Anne Beal