Leeanne Brown
Niagara Falls
Summary
Dynamic General Manager with a proven track record at Taco Bell, excelling in inventory management and team leadership. Successfully enhanced customer satisfaction through effective conflict resolution and operational efficiency, resulting in a notable increase in positive feedback. Committed to fostering a motivated workforce while ensuring compliance with health and safety standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
10.2002 - 06.2022
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Maintained facility and grounds to present positive image.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
General Manager
Tim Hortons
08.2022 - 06.2024
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Assistant Store Manager
Chipotle
06.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
No Degree -
Lasalle High School
Niagara Falls, NYSkills
- Inventory management
- Employee scheduling
- Customer service
- Budgeting processes
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Team management
- POS systems
- Hiring and training
- Training and mentoring
- Operational efficiency
- Conflict resolution
- Performance evaluation
- Loss prevention
- Quality assurance
- Health and safety
- Effective communication
- Problem-solving
- Customer service and engagement
- Store organization
- Time management
- Goals and performance
- Stock rotations
- Inventory counting
- Order management
- Performance evaluations
- Cost control
- Operations management
- Decision-making
- Employee motivation
- Sales tracking
Certification
ServSafe
Timeline
Assistant Store Manager
Chipotle
06.2024 - Current
General Manager
Tim Hortons
08.2022 - 06.2024
General Manager
Taco Bell
10.2002 - 06.2022
No Degree -
Lasalle High School
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