Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leeanne Charanian

Taunton,MA

Summary

Compassionate Direct Care Worker known for productivity and efficient task completion. Specialize in behavioral support, personal care assistance, and medication management. Excel in communication, empathy, and patience, ensuring optimal care and support for individuals with diverse needs.

Overview

2026
2026
years of professional experience

Work History

Program Supervisor/Lead Direct Care Staff Member

Adult and Teen Challenge
Taunton, MA
12.2023 - 05.2025
  • Assisted residents with daily activities, including meal preparation and medication administration.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Established trusting relationships with residents by being a reliable source of support.
  • Coordinated transportation for medical appointments and other errands.
  • Over saw the performance of residents in the maintenance department, assigned their jobs.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Collaborated with other departments to promote greater understanding between students and faculty.
  • Served as a mentor for new members of the organization, providing support and advice.
  • Maintained accurate records of all maintenance activities performed.
  • Operated hand and power tools to complete repairs.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Implemented troubleshooting techniques to resolve issue.
  • Repaired machines, equipment or structures using tools or equipment.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Estimated costs to repair machinery, equipment or building structures.
  • Coordinated with external vendors for repair services when necessary.
  • Performed basic troubleshooting on malfunctioning systems or equipment to identify problems and develop solutions.
  • Established and enforced clear safety policies to protect workers from injury.

Hotel Front Desk Agent

Quality Inn
Old Saybrook, CT
10.2019 - 06.2021
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Assigned rooms to guests based on availability and preferences.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Handled customer complaints professionally and courteously.
  • Updated computer system with guest information including contact details, payment methods and any special requests.
  • Monitored security cameras in the lobby area.
  • Adhered to safety standards set by the hotel management team.
  • Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
  • Distributed keys or access cards to guests upon check-in.
  • Assisted with various administrative tasks as needed.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Front Desk Receptionist/Office Medical Biller

Pannu Eye Institute
Lauder
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Provided administrative support including photocopying, faxing, and filing.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed appointments for clients and staff.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Tracked and reported on collections activity and performance metrics to management.

Education

GED -

Broward
01-2004

Skills

  • Multitasking and organization
  • Problem-solving
  • Transportation assistance
  • Attention to detail
  • Decision-making
  • Multitasking Abilities

Timeline

Program Supervisor/Lead Direct Care Staff Member

Adult and Teen Challenge
12.2023 - 05.2025

Hotel Front Desk Agent

Quality Inn
10.2019 - 06.2021

Front Desk Receptionist/Office Medical Biller

Pannu Eye Institute

GED -

Broward

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