Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Leeanne Martell

Whitehall,NY

Summary

Adept at operations management and fostering strong relationships, I significantly enhanced team performance and product quality at Quest Diagnostics. Leveraging motivational skills and a focus on continuous improvement, I led successful mentorship programs and resolved conflicts efficiently, ensuring high levels of employee retention and satisfaction.


Professional leader with deep experience in team management and collaboration. Skilled in strategic planning, conflict resolution, and fostering productive work environment. Strong focus on achieving results and adapting to changing needs. Known for reliability, effective communication, and motivational leadership.


Diligent Leader with proven track record of leading diverse teams towards successful patient satisfaction repor. Demonstrates ability to manage workflows and enhance team productivity through strategic planning and effective communication. Utilizes skills in problem-solving and team-building to foster collaborative work environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Group Lead

Quest Daignostics
01.2022 - Current
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Traveling throughout VT/NH to maintain monthly Audits and enforce Policies and Procedures. Along with making sure all sites are practicing within our companies Compliance guidelines.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.
  • Designed and implemented quality control system, significantly reducing error rates and improving product quality.
  • Improved employee retention with comprehensive mentorship program.
  • Calibrated cebtrifuges to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues.

Phlebotomist

Rutland Regional Medical Center
06.2009 - 09.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Performed EKG's on Cardiac patients and for Medication purposes.

Phlebotomist

Glens Falls Hospital
03.2003 - 05.2009
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Education

Associate of Science - Health Care Administration

Adirondack Community College
Queensbury, NY
05-1999

Skills

  • Verbal and written communication
  • Relationship Building
  • Continuous Improvement
  • Schedule Coordination
  • Motivational Skills
  • Issue Resolution
  • Performance monitoring
  • Health and safety procedures
  • Influencing skills
  • Complaint Handling
  • Operations Management
  • Staff Management

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with team of 10 in the development of opening up a new Patient Service Center with State Requirements and Licensure.
  • Documented and resolved patient complaints which led to retraining and education.
  • Successfully coordinated semi-annual meetings.

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
  • Basic Life Support Certification (BLS)

Timeline

Group Lead

Quest Daignostics
01.2022 - Current

Phlebotomist

Rutland Regional Medical Center
06.2009 - 09.2019

Phlebotomist

Glens Falls Hospital
03.2003 - 05.2009

Associate of Science - Health Care Administration

Adirondack Community College

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Leeanne Martell