Summary
Overview
Work History
Education
Skills
Timeline
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Lee Anne Maser

Tyler,Texas

Summary

Dynamic and results oriented professional with over 20 years of progressive experience in business development, education, sales and marketing. Highly committed to ensuring the highest quality of services and products. Problem solver and leader knowledgeable in decreasing costs and increasing bottom-line profits. Belief that going the extra mile is key to success.

Overview

24
24
years of professional experience

Work History

Manager

The Grove Kitchen And Gardens
Tyler, TX
01.2019 - 06.2019
  • Managed day to day operations of a large, multi-venue restaurant, including supervision and assignment delegation for a 30 member team
  • Delivered superior service to maximize customer satisfaction and retention by closely monitored team member performance
  • Responded efficiently and accurately to customer complaints
  • Trained new employees in specific job requirements
  • Ensured compliance with sanitation and safety regulations
  • Planned marketing initiatives and leveraged referral networks to promote business development
  • Devised, implemented and monitored processes to boost long term business success with optimal sales and profit levels
  • Developed, organized and promoted a wine locker program for VIP clients
  • Managed company's good image suggesting ways to improve it
  • Promoted the company in the local community through word of mouth and special events
  • Recommended ways to reach a broader audience (i.e. media, special events
  • Reconciled daily sales and created detailed reports

Front Of House Supervisor

Chiangmai Thai Kitchen
Tyler, TX
09.2016 - 01.2019
  • Manage Reception, Reservations, Catering and Cleaning
  • Deliver professional greeting of clients and visitors, to highest standards
  • Co-ordinate staff to ensure delivery of exceptional front of house services
  • Implement dynamic operational working procedures, to support delivery of service excellence
  • Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
  • Implement safe working practices to ensure safety of building occupiers and visitors
  • Strong detail analysis of service delivery and identify continuous improvements

Assistant Store Manager

Tuesday Morning
Delray Beach, Florida
03.2014 - 06.2015
  • Assist in managing a store with sales volume in excess of $1 million.
  • Manage and train a team of up to 10 employees.
  • Update and maintain files and records including payroll, supply purchases and corporate reports.
  • Co-ordinated and implemented the largest promotional sale in the company's history at store level.
  • Proven record of productivity and profitability with an annual increase of 115%+ over forecast sales and 125%+ increase versus last year for 2014.
  • Main focus on increasing sales through customer service and client retention.

Owner

Language School
Thessaloniki, Greece
01.1995 - 01.2013
  • 18 years directing and managing a successful English language school with a staff of four full-time teachers.
  • Obtained and maintained knowledge of new industry trends.
  • Plan, co-ordinate and implement effective courses of ESL studies.
  • Advised students on courses of study abroad.
  • Actively advertised and promoted the school through printed promotional materials, attending educational workshops, and networking.
  • Chief Examiner for the University of Michigan and the Hellenic American Union evaluating candidates for their English qualifications and organizing multiple test centers.

Education

Bachelor of Arts - Marketing and Merchandising

Stephens College
Columbia, MO

Skills

  • International experience
  • Operations management
  • Strategic planning
  • Business development
  • Customer service/ people pleaser
  • Relationship building
  • Sales and marketing
  • Business analysis
  • Staff training/development
  • Payroll/ Reporting

Timeline

Manager

The Grove Kitchen And Gardens
01.2019 - 06.2019

Front Of House Supervisor

Chiangmai Thai Kitchen
09.2016 - 01.2019

Assistant Store Manager

Tuesday Morning
03.2014 - 06.2015

Owner

Language School
01.1995 - 01.2013

Bachelor of Arts - Marketing and Merchandising

Stephens College

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Lee Anne Maser