LeeAnne Reese
Salem,OR
Summary
Experienced and compassionate professional with a strong background in patient care, customer service, medical office support, and administrative operations. Skilled in advocating for clients, coordinating care, and delivering high-quality service in healthcare and service environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Homecare Worker
DHS State Provider
Salem, USA
05.2016 - Current
- Provide assistance with ADLs and IADLs according to care plans
- Deliver care with empathy, dignity, and respect
- Medication management and MAR tracking
- Coordinate with medical providers and social services
- Schedule appointments and manage calendars
- Maintain HIPAA compliance and confidentiality
Instacart Shopper
Maplebear Inc.
Salem, USA
04.2020 - 12.2025
- Maintained 4.9 customer rating and delivered efficient service
- Selected items accurately from customer orders using mobile applications.
- Delivered groceries efficiently to customers' doorsteps while ensuring quality.
- Communicated effectively with customers regarding order updates and substitutions.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Adapted quickly to changes in customer preferences and order modifications.
Member Leader Development Program (MLDP)
SEIU 503
09.2018 - 08.2022
- Conducted phone banking to engage potential voters and promote awareness of key issues.
- Conducted virtual outreach initiatives during Covid-19 lockdowns to maintain member connections.
- Engaged in canvassing to promote political campaigns and enhance membership outreach.
- Canvassing for political and membership waves
- Virtual waves during Covid-19 lockdowns
- Promoted community engagement to strengthen member relationships.
- Aided in organizing events to foster member engagement and participation.
Lyft Driver
Lyft
Portland, Oregon
06.2018 - 03.2021
- Provided safe and reliable transportation for passengers to various destinations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated efficiently using GPS technology to optimize travel routes.
PSR2
Wachovia Bank Call Center
Salem, USA
- 1 year
- Provided customer service, achieving first-call resolution to enhance customer satisfaction
- Completed day-to-day duties accurately and efficiently.
- Managed accounts, transactions, and financial inquiries, ensuring accurate and timely support
- Received perfect 7 Gallap scores several time and invited to Marble ceremonies
Medical Receptionist / Mental Health Assistant
Dr. Henry Elder
Salem, USA
- Coordinated patient scheduling, billing, and intake processes to ensure seamless patient flow
- Verified insurance and processed payments to facilitate timely patient care
- Electronic billing
- Greeted patients and managed front desk operations efficiently
- Answered phone calls and responded to patient inquiries professionally
- Greeted patients and checked them in for appointments.
- Verified patient insurance details and collected necessary information.
- 6 mos temp postion/Private practice office closed
Education
Associates of General Studies - Transfered Credits From Social/Human Serv, MOA, OA
Chemeketa Community College 2026
Salem, OR 01.2026 - 09.2026
1 Term Course - Community Health
Chemeketa Community College
Salem, OR 01.2026 - 03.2026
1 Year Certificate - Medical Office Assisting
Chemeketa Community College
Salem, OR 05.2001 -
Some College (No Degree) - Social/ Human Services
Chemeketa Community College
Salem, OR1 Year Certificate - Office Admin Tech
Chemeketa Community College
Salem, OR 05.2001 -
Skills
- Versatile
- Client/patient advocacy
- Customer Service
- Medical terminology
- Administrative and clerical support
- EMR systems
- HIPAA compliance
- Problem-solver
- Investigator looking for solutions
- Insurance Verification
- Client/patient confidentiality
- Clinical documentation
- documentation and reporting
- Appointment scheduling
- Appointment management
- Problem resolution
- Data entry
- Time management
- Communication skills
- Team collaboration
- Epic experience
- Follow State and Federal regulations
- Verbal and written communication skills
- HIM
- Client/patient confidentiality
- Team player
- Work well independently
- Analytical
- Adaptable
- Flexible
- Resilient
- Proactive
- Liason
Certification
- CPR and First Aid Certified
- Driver’s License (Class C)
Timeline
Associates of General Studies - Transfered Credits From Social/Human Serv, MOA, OA
Chemeketa Community College 2026
01.2026 - 09.2026
1 Term Course - Community Health
Chemeketa Community College
01.2026 - 03.2026
Instacart Shopper
Maplebear Inc.
04.2020 - 12.2025
Member Leader Development Program (MLDP)
SEIU 503
09.2018 - 08.2022
Lyft Driver
Lyft
06.2018 - 03.2021
Homecare Worker
DHS State Provider
05.2016 - Current
1 Year Certificate - Medical Office Assisting
Chemeketa Community College
05.2001 -
1 Year Certificate - Office Admin Tech
Chemeketa Community College
05.2001 -
PSR2
Wachovia Bank Call Center
Medical Receptionist / Mental Health Assistant
Dr. Henry Elder
Some College (No Degree) - Social/ Human Services
Chemeketa Community College