LeeAnn Lomax Clubfoot
Summary
Dynamic professional with a proven track record in customer service and inventory management, honed at O' Shucks and other notable establishments. Excelled in mixology and conflict resolution, boosting customer satisfaction and loyalty. Skilled in POS system operation and adept at multitasking, consistently meeting high-volume demands with professionalism and efficiency.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Capable employee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in any establishment.
Overview
10
10
years of professional experience
Work History
Bartender/Server/ Asst Manager
O' Shucks
07.2024 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/ Cashier
Belgian Waffle & Omelette Inn
07.2015 - 11.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Medical Assistant
Home Helpers
11.2023 - 06.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Machine Operator
PCA (Packaging Corporation Of America)
02.2023 - 11.2023
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Suggested specific ideas for process, productivity and safety improvements.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Quickly shut down equipment in emergency situations following protocols.
Education
No Degree - Class A CDL - All Endorsements
Sage Truck Driving School
Salt Lake City, UT08-2009
High School Diploma -
Highland High School
Salt Lake City, UT06-1994
Skills
- Bar restocking
- Health codes compliance
- Mixology
- Safe service compliance
- Check processing
- Order coordination
- Conflict resolution
- Telephone management
- Quality assurance
- Phone etiquette
- Customer satisfaction
- Customer service
- Point-of-sale system
- Adaptability and flexibility
- Customer complaint resolution
- Guest services
- Positive and professional
- Time management
- Issue escalation
- Payment collection
- Account management
- Cash handling
- Data entry proficiency
- Payment processing
- Cash management
- Multitasking and organization
- Cash register operation
- Attention to detail
- Basic math
- Refund handling
- Inventory management
- Stress management
- POS system operation
Timeline
Bartender/Server/ Asst Manager
O' Shucks
07.2024 - Current
Medical Assistant
Home Helpers
11.2023 - 06.2024
Machine Operator
PCA (Packaging Corporation Of America)
02.2023 - 11.2023
Server/ Cashier
Belgian Waffle & Omelette Inn
07.2015 - 11.2024
No Degree - Class A CDL - All Endorsements
Sage Truck Driving School
High School Diploma -
Highland High School
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