Leeanta Rodriguez
Houston,TX
Summary
Friendly and reliable Houston interactive offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty. Resourceful houston interactive with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage the physical, emotional, and social development of positive relationships with children and families. Enthusiastic and highly organized with 4+ years of experience in coordinating order processing, customer service, and supplier management. Strong communication and problem-solving skills. Demonstrated ability to work well within a team and deliver exceptional customer service. Passionate about driving operational efficiency and providing outstanding customer service.
Overview
2
2
years of professional experience
Work History
Cashier
N/a
05.2022 - 09.2022
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Houston Interactive Aquarium
Amanda
06.2021 - 03.2022
- She assisted with the development of animal behavior modification plans.
- Assisted with exhibit preparation, exhibit changes, improvements, and modifications.
- Reset procedure rooms between appointments and disinfect equipment.
- Monitored animals for disease, illness, or injury signs and communicated concerns to owners.
- Met customer call guidelines for service levels, handle time, and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
N/A
07.2020 - 01.2021
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Kinesiology
Houston Baptist University
Houston, TX05.2026
Associate of Arts - General Studies
Houston Community College
Houston, TX05.2025
Skills
- Coaching and Mentoring
- Refunds and Exchanges
- Order Taking
- Guest Inquiries
- Verbal and Written Communication
- Money Handling
- Issue Resolution
- Sales Expertise
- Time Management Skills
- Group Sessions
- Learning Strategies
- Customer Loyalty
- Preparing for Events
- Customer Experience
- Customer Care
- Child Management
- Group Teaching
- Teamwork Skills
- Child Supervision
- Special Assignments
Accomplishments
graduated high school
Languages
Spanish
Native or Bilingual
Timeline
Cashier
N/a
05.2022 - 09.2022
Houston Interactive Aquarium
Amanda
06.2021 - 03.2022
Cashier
N/A
07.2020 - 01.2021
Associate of Applied Science - Kinesiology
Houston Baptist University
Associate of Arts - General Studies
Houston Community College
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