Leeasia Brown
Tampa,FL
Summary
Knowledgeable administrative adept at delivering comprehensive technical solutions and fostering client relationships. Proven track record of leading successful presales engagements, effectively translating client needs into actionable strategies. Demonstrated expertise in solution presentations and technical demonstrations, consistently enhancing client satisfaction and project outcomes.
Professional with strong background in driving successful pre-sales engagements. Skilled in customer relationship management, solution design, and technical presentations. Focused on team collaboration and delivering results, adapting seamlessly to evolving project requirements. Known for communication, analytical thinking, and strategic planning abilities.
Overview
8
8
years of professional experience
Work History
Presales Consultant
TTEC
08.2025 - 12.2025
- Developed tailored solutions to meet client needs and enhance product offerings.
- Collaborated with sales teams to identify opportunities and optimize proposal strategies.
- Conducted product demonstrations and presentations to showcase features and benefits.
- Analyzed client requirements to create effective technical specifications and documentation.
- Facilitated cross-functional meetings to align project goals and deliverables.
- Provided training sessions for sales staff on new products and solutions.
- Streamlined presales processes, improving efficiency in proposal generation and response times.
Customer Service Representative
Concentrix
10.2023 - 03.2024
- Addressed inbound calls, providing comprehensive information on health insurance plan benefits to United Healthcare members, ensuring they possessed the necessary details to manage their health and personal needs.
- Facilitated communication between members and various healthcare providers, including doctors' offices, pharmacies, and hospitals, to clarify coverage details and assist with information retrieval.
- Coordinated with transportation companies and third-party claim departments to support members in understanding and accessing the services covered by their insurance plans.
Medical Billing and Coding Specialist
Continuum Global Solutions
12.2022 - 06.2023
- Accurately researched and applied medical codes to prepare comprehensive billing cases.
- Ensured thorough documentation and completion of billing information to maintain compliance with healthcare regulations.
- Coordinated with relevant teams and departments to facilitate the timely review and processing of billing cases.
License Agent
Sitel
08.2022 - 09.2022
- Mastered comprehensive state regulations and procedures to effectively administer licensing processes.
- Successfully completed rigorous training modules, including quizzes and exams, to ensure proficient knowledge application in licensing services.
Customer Service Representative
GoHealth
09.2021 - 02.2022
- Assisted beneficiaries in the enrollment process for the Low-Income Subsidy (LIS) program, ensuring eligibility and accurate completion of necessary documentation.
- Provided support to licensed agents via chat, supplying codes and information relevant to beneficiaries' Medicaid and Medicare plan statuses.
- Conducted follow-up calls with beneficiaries to communicate the outcomes of their LIS program applications, including both approvals and denials.
Medical Receptionist
GetixHealth
07.2021 - 09.2021
- Accurately verified patient balances and processed financial transactions to maintain up-to-date account information.
- Applied appropriate medical coding to billing documents, ensuring accuracy and compliance with healthcare regulations.
- Provided patient support regarding billing inquiries, effectively communicating relevant information while maintaining confidentiality.
Customer Service Representative
Sykes
09.2020 - 03.2021
- Provided detailed programming instructions to customers for their home security systems, ensuring effective setup and operation.
- Managed account activations and cancellations, maintaining accurate customer records and service continuity.
- Processed payments and issued refunds, delivering high-quality customer service and resolving financial inquiries.
Customer Service Representative
GC Services
04.2020 - 08.2020
- Assisted customers with billing inquiries and facilitated payment arrangements for Verizon services.
- Updated credit report letters for customers following bill settlements or payment plan agreements.
- Managed customer transactions, including the sale of deals, modifications to service lines, and efficient call transfers.
Customer Service Representative
The Results Company
09.2019 - 03.2020
- Scheduled client appointments for membership and package acquisitions, ensuring a streamlined enrollment process for health insurance plans catering to the elderly.
- Computed and communicated financial details of insurance plans, including weekly, monthly, and annual percentage plan costs, to assist clients in informed decision-making.
Guest Services Representative
Legoland Parks
03.2019 - 08.2019
- Enforced adherence to safety protocols during high-risk situations, contributing to a secure environment for guests and team members alike.
- Facilitated effective communication and teamwork, enhancing overall operational efficiency and guest satisfaction.
Guest Host
Legoland Florida Resort and Theme Park
01.2018 - 08.2018
- Facilitated a welcoming and enthusiastic environment, contributing to guest enjoyment and satisfaction with the attractions.
- Upheld rigorous safety protocols for ride operations, ensuring a secure experience for guests while maintaining a clean and organized area.
- Adhered to daily operational procedures and participated in team meetings to align on schedules and responsibilities.
Assistant Sales Clerk
Showroom
08.2017 - 03.2018
- Accurately recorded sales transactions and maintained cash register to ensure financial integrity.
- Assisted customers by organizing merchandise and facilitating access to fitting rooms for an enhanced shopping experience.
Education
High School Diploma - Psychology
Florida Memorial University
Miami Gardens, FL08.2019
No Degree - Medical Adminstration
Ultimate Medical Academy
Clearwater, FLSkills
- Customer engagement
- Solution selling
- Product demonstration
- Requirements gathering
- Competitive analysis
- Project scoping
- Salesforce CRM
- Sales enablement
- Sales support
- Technical presentations
- Technical requirements
- Post-sales transition
- Sales and marketing efforts
- Customer requirements
- Technical solutions
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Team collaboration
- Decision-making
- Relationship building
- Sales presentations
- Value proposition development
- Product knowledge
- Customer relationship management
- Professionalism
- Interpersonal communication
- Documentation
- Goal setting
- Time management abilities
- Adaptability
- Written communication
Timeline
Presales Consultant
TTEC
08.2025 - 12.2025
Customer Service Representative
Concentrix
10.2023 - 03.2024
Medical Billing and Coding Specialist
Continuum Global Solutions
12.2022 - 06.2023
License Agent
Sitel
08.2022 - 09.2022
Customer Service Representative
GoHealth
09.2021 - 02.2022
Medical Receptionist
GetixHealth
07.2021 - 09.2021
Customer Service Representative
Sykes
09.2020 - 03.2021
Customer Service Representative
GC Services
04.2020 - 08.2020
Customer Service Representative
The Results Company
09.2019 - 03.2020
Guest Services Representative
Legoland Parks
03.2019 - 08.2019
Guest Host
Legoland Florida Resort and Theme Park
01.2018 - 08.2018
Assistant Sales Clerk
Showroom
08.2017 - 03.2018
High School Diploma - Psychology
Florida Memorial University
No Degree - Medical Adminstration
Ultimate Medical Academy