Leeasia Helms
Cordova,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Hardeman County Correctional Facility
08.2023 - 05.2024
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Observed behavior of residents individually and in groups.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Supervised inmates during meals, recreation and other activities.
- Administered drug tests to inmates.
House Manager
CAPITOL CITY RESIDENTIAL HEALTH CARE
08.2016 - 07.2023
- Assist clients with personal care and hygiene
- Remind clients to take medication
- Prepare Breakfast Lunch & Dinner
- Go out in community
- Help with everyday living
- Transport To places need togo
- Care for them with love
- Answer the phone
- Go to doctors appointments
- Document how the day went
- Provide help to young children to older adults that deal with emotional, mental, and behavioral problems.
- Find Solutions And Redirect.
Manager
Cat Walk
01.2018 - 12.2023
- Provided primary customer support to internal and external customers in fast-paced environment
- Sold admission, processed payments and issued tickets
- Counted cash in register drawer at beginning and end of shift
- Responsible for customer relations
Call Center Representative
Williams-Sonoma, Inc
07.2018 - 07.2021
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Advance with MS Office
- Receive and handle customer calls
- Answer customer inquiries and concerns
- Responding to customer complaints
- Processing returns
- Knowledge Retention and Recall
- Creative Problem Solving
Cashier
Circle K
08.2019 - 03.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Maintained current knowledge of store promotions and highlighted sales to customers
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Summer Camp Teacher
Tr White
06.2013 - 07.2017
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Taught classes on variety of topics, including painting, collage, color theory, art installation, earthworks, basic drawing, portraiture and figure drawing, organizing and writing original lesson plans for each class
- Observed pupils' work to determine student progress or make suggestions for improvement.
Education
Biology
Some College
Lane College
Jackson, TNSkills
- Verbal and Written Communication
- Client Relationships
- External Audits
- Customer Service and Assistance
- Business Growth
- Clerical Support
- Understanding Customer Needs
- Order and Refund Processing
- Customer Retention Strategies
- Client Relations Skills
- Crisis Management
- Evidence Preservation
- Facility Security
- Contraband Seizure
- Mental health awareness
- De-Escalation Techniques
- Substance Abuse Knowledge
- Relationship building and management
- Goal Setting
- Youth Mentoring
- Conflict Resolution
- Strong Work Ethic
- Active Listening
- Stress Management
- Effective Organization
- Critical Thinking
- Positive Reinforcement
- Skills Development
- Verbal and Nonverbal Communication
- Child Development
Certification
Phone Etiquette
Administrative & Business Operations (3 years)
Branding
Photography
Sales
cna (1 year)
Certifications and Licenses
First Aid Certification
CPR Certification
CNA
Driver's License
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Timeline
Correctional Officer
Hardeman County Correctional Facility
08.2023 - 05.2024
Cashier
Circle K
08.2019 - 03.2020
Call Center Representative
Williams-Sonoma, Inc
07.2018 - 07.2021
Manager
Cat Walk
01.2018 - 12.2023
House Manager
CAPITOL CITY RESIDENTIAL HEALTH CARE
08.2016 - 07.2023
Summer Camp Teacher
Tr White
06.2013 - 07.2017
Biology
Some College
Lane College
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