LeeAsiza Brewton
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Continuum
REMOTE,NC
11.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Teleperformance
REMOTE,NC
05.2022 - 09.2022
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
Blue Cross And Blue Shield
Columbia, SC
01.2022 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
Overnight Stocker
Walmart
Columbia, SC
05.2021 - 12.2021
- Handling the restocking of shelves and/or inventory in the Walmart warehouse environment outside operation hours
- Maintaining the look of the store and the merchandise via proper stocking and attractive displays
- Disseminating his/her tasks according to Walmart's procedures and guidelines
- Taking accurate records of inventory data manually or with the use of a computer
- Increased inventory accuracy from 70% to 98% in 6 months.
Customer Service Representative
Receivable Solutions Inc
Columbia, SC
07.2020 - 12.2020
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld strict standards for quality and performance.
- Explained benefits, features and recommendations to maximize client retention.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier/Customer Service
Target
Columbia, SC
03.2018 - 07.2020
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Processing refunds and exchanges, resolving complaints
- Delivered customer service excellence and increased customer satisfaction 5% in 6 months.
Education
High School Diploma -
Richland Two Charter High School
Skills
- Adaptability
- Multitasking
- Leadership
- Communication
- High-Energy Attitude
- Time management
- Organization
- Motivation
- Tech Savvy
- Critical thinking
- Reliable
- Flexible
- Attention to detail
- Data entry
- Team work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Customer Service Representative
Continuum
11.2022 - 04.2023
Customer Service Representative
Teleperformance
05.2022 - 09.2022
Customer Service Representative
Blue Cross And Blue Shield
01.2022 - 05.2022
Overnight Stocker
Walmart
05.2021 - 12.2021
Customer Service Representative
Receivable Solutions Inc
07.2020 - 12.2020
Cashier/Customer Service
Target
03.2018 - 07.2020
High School Diploma -
Richland Two Charter High School
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