LEE AUSTIN
Stone Mountain,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Asst. Manager Trainee
Chili’s
04.2024 - Current
- Enhanced customer satisfaction by addressing concerns promptly and ensuring a positive experience.
- Maintained high standards of cleanliness throughout the store, creating a welcoming environment for customers.
- Supported store manager in monitoring store performance, identifying areas for improvement and implementing necessary changes.
- Managed opening and closing procedures.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
- Improved employee retention rates by cultivating strong relationships with team members and maintaining an open line of communication.
Back of House Manager
Applebee’s
10.2023 - 04.2024
- Improved time to table by perfecting processes; provided great customer service.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
Contract Associate-Labor
Hire Dynamics
02.2021 - 10.2023
- Safely loaded, unloaded, and moved material to and from storage and production areas using forklift, machinery.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Assistant Property Mgr./Construction Assistant
DELOACHE COMPANY
09.2017 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collaborated with construction administration consultants to schedule field observations.
- Scheduled utility service providers according to project timelines.
Education
Associate of Science - Business Management
Robert Morris University
Chicago01.2016
Skills
- Client/Customer Focused
- Impeccable Work Ethic
- Diplomatic Team Player
- Computer Skills
- Effective Communication
- Reliable Problem-Solver
- Excellent Customer Service
- Time Management
- Adaptability and Flexibility
- Professional and Courteous
Timeline
Asst. Manager Trainee
Chili’s
04.2024 - Current
Back of House Manager
Applebee’s
10.2023 - 04.2024
Contract Associate-Labor
Hire Dynamics
02.2021 - 10.2023
Assistant Property Mgr./Construction Assistant
DELOACHE COMPANY
09.2017 - 05.2023
Associate of Science - Business Management
Robert Morris University