Lee Charles Elzy
Baton Rouge,LA
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott
07.2020 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Customer Service Representative
Fairfield Inn And Suites Marriott
08.2017 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Access Representative
Our Lady Of The Lake Regional Medical Center
08.2015 - 07.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Front Desk Receptionist
Holiday Inn
07.2013 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Henry Learning Academy
Kenner, La05.2011
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Administrative Skills
- Customer Service
- Microsoft Office
Timeline
Front Desk Supervisor
Courtyard By Marriott
07.2020 - Current
Customer Service Representative
Fairfield Inn And Suites Marriott
08.2017 - 07.2020
Patient Access Representative
Our Lady Of The Lake Regional Medical Center
08.2015 - 07.2016
Front Desk Receptionist
Holiday Inn
07.2013 - 07.2015
High School Diploma -
Henry Learning Academy