Leechetta Sanders
Gastonia,North Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
07.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Work From Home Agent
Resultrix
02.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
Customer Service Representative
Telerx
08.2012 - 01.2017
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - Legal Administrative Assisting
Kings College
Charlotte, NC12.2007
Skills
- Complaint Resolution
- Data Collection
- Report Generation
- Consultative Sales
- Active Listening
- Reliability
- Excellent Communication
- Phone Etiquette
- Customer Service
- Time Management
- Microsoft Office Suite
- Self-Motivation
- Goal Oriented
Timeline
Customer Service Representative
Walmart
07.2019 - Current
Work From Home Agent
Resultrix
02.2017 - 04.2019
Customer Service Representative
Telerx
08.2012 - 01.2017
Associate of Applied Science - Legal Administrative Assisting
Kings College