Leeda Filson
Aiken,SC
Summary
I have worked in customer service positions for almost 16 months and I love the customer aspect of the job. I get to interact and speak with different people every single day and make connections with random people who I would not think I had connections to before. I am a team player and always willing to help out my fellow associates if they need help or even train them which I have done multiple times. I like being able to help people out even if it is with little things like finding a whistle for their kids soccer games I like showing my positive attitude and smile everyday and seeing others smile from it as well.
Overview
1
1
year of professional experience
Work History
Cashier
Acadmey Sports And Outdoors
Aiken, SC
07.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Associate
Kohls
Broomfield, CO
09.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Business - Accounting
University of South Carolina - Aiken
Aiken, SC05.2025
Skills
- Call Response and Transfer
- Detail-Oriented
- Cash Register Operations
- Cooperative Attitude
- Work Task Prioritization
- Friendly
- Leadership Skills
- Training Skills
- Honest and Ethical
- Good Customer Service
- Good Problem Solver
Timeline
Cashier
Acadmey Sports And Outdoors
07.2021 - Current
Customer Service Associate
Kohls
09.2020 - 06.2021
Bachelor of Business - Accounting
University of South Carolina - Aiken