Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Leeha Allison

Anoka,MN

Summary

Ambitious Managing Director with excellent communication and team-building skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

10
10
years of professional experience

Work History

General Manager

Panera Bread
Edina, MN
08.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Assistant Manager

Panera Bread
Maple Grove, MN
08.2013 - 08.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Retail Hourly Associate

Panera Bread
Coon Rapids , Minnesota
08.2012 - 08.2013
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Bachelor of Arts - Criminal Justice

Metropolitan State University
Saint Paul, MN
08.2022

Associate of Science - Criminal Justice

Century College
White Bear Lake, MN
05.2014

Skills

  • Human Resources Oversight
  • Administrative Management
  • Performance Monitoring and Evaluation
  • Program Optimization
  • Hiring and Onboarding
  • Business Leadership
  • Originality and Creativity
  • Team Leadership
  • Cultural Change Initiatives
  • Problem Resolution
  • Exceptional Customer Service
  • Corrective Actions

Accomplishments

Graduated with high honors (3.8 GPA)

Being part of the Nation Honors Society

Timeline

General Manager

Panera Bread
08.2018 - Current

Assistant Manager

Panera Bread
08.2013 - 08.2018

Retail Hourly Associate

Panera Bread
08.2012 - 08.2013

Bachelor of Arts - Criminal Justice

Metropolitan State University

Associate of Science - Criminal Justice

Century College

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Leeha Allison