LEE J REYES
Summary
Passionate Human Resources professional with a drive for helping employers recruit, Train and retain employees. Skilled at partnering with management to build employee-centric cultures promoting positive morale.
Overview
19
19
years of professional experience
Work History
Human Resources Training Coordinator
Trustco Bank
03.2021 - Current
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created and delivered training sessions to staff, managers and executives.
- Developed tools to help individual departments achieve goals in fostering culture of diversity and inclusion.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Facilitated interview and hiring discussions with staff.
Team Lead
Addition Financial Credit Union
11.2019 - 03.2021
- Proactively coach team to identify changes in member's life events and banking needs in order to recommend relevant services and financial solutions to help members to achieve financial success.
- Encourage, coach and inspire Team Members on how to recognize referral opportunities and to recommend relevant services for members.
- Supervise, coordinate, and schedule staff activities ensuring work is maximized effectiveness.
Senior Financial Relationship Consultant
Regions Bank
07.2018 - 11.2021
- Responsible for helping branch achieve targets and goals by proactively identifying customer needs and providing expert level guidance.
- Provided consistent coaching and guidance to bankers to assist with strengthening their product knowledge.
- Achieved required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations.
- Daily handling customer's needs, Lobby Leadership, processing transactions to ensure customers accuracy.
Branch Manager- Vice President
Berkshire Bank
03.2014 - 11.2017
- Oversaw and directed all branch ops/sales staff, including 15 employees.
- Educated and trained my employees, while also encouraging them to create positive and upbeat atmosphere for our valued customers.
- Promoted business development by contacting existing and potential customers to solicit business.
- Assessed expansion plans and presented business cycles to forecast trends and recommend changes
Store Manager III- AVP
TD Bank
02.2011 - 02.2014
- Responsible for building new and growing current client relationships to increase deposit growth and lending portfolio.
- Trained staff in lending, which resulted in increase average of two mortgages approved monthly.
- Utilized business partners of influences to gain access to high net worth client referral by including partners in staff and team weekly/monthly meetings.
- Improved employee retention through staff promotions, family like atmosphere, and merit-based pay increase each year.
Branch Manager AVP
Citizens Bank
01.2005 - 02.2011
- Responsible for administration and daily operations of In-store branch banking.
- Utilized effective management techniques to asses and coach employees effectively.
- Due to our dedicated teamwork our branch was nominated to participate in pilot to promote investment financial services within all regional branches.
- Our branch was viewed as talent bench branch and resulted in eight of my team members being promoted.
Education
Florida Notary Public
01.2023
Certified Business Banker -
Moodys Business Analytics
East Windsor, NJ01.2013
High School Diploma -
Central High School, Springfield MA
Springfield, MA06.1998
Skills
- Customer Care/ Complaint resolution
- Employee Coaching/Training
- Workforce Improvements
- Employee Evaluation/Talent Management
- Verbal and Written Communication
- Organizational Standards
- Mandatory Reporting
Timeline
Human Resources Training Coordinator
Trustco Bank
03.2021 - Current
Team Lead
Addition Financial Credit Union
11.2019 - 03.2021
Senior Financial Relationship Consultant
Regions Bank
07.2018 - 11.2021
Branch Manager- Vice President
Berkshire Bank
03.2014 - 11.2017
Store Manager III- AVP
TD Bank
02.2011 - 02.2014
Branch Manager AVP
Citizens Bank
01.2005 - 02.2011
Florida Notary Public
Certified Business Banker -
Moodys Business Analytics
High School Diploma -
Central High School, Springfield MA