leekesha gant
Lakewood
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at The Oaks at Lakewood. Expert in appointment scheduling and HIPAA compliance, delivering exceptional patient service while managing high call volumes. Proven ability to collaborate effectively with healthcare teams, ensuring optimal patient care and satisfaction.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
The Oaks at Lakewood
03.2024 - Current
- Scheduled patient appointments, ensuring optimal use of resources and timely service delivery.
- Managed incoming calls and inquiries, providing accurate information to enhance patient experience.
- Processed patient registration and insurance information, maintaining confidentiality and compliance with regulations.
- Coordinated communication between patients and healthcare providers to support effective care management.
- Handled incoming calls and inquiries, providing information on services and directing requests appropriately.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Certified Nursing Assistant
The Oaks at Lakewood
06.2021 - 03.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe environment by adhering to infection control protocols.
- Supported mobility and rehabilitation efforts for patients under care plans.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Provided emotional support to patients and families during challenging situations.
Education
Administrative Assistant Medical Office -
01-2026
- Dean's List Summer 2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Microsoft office
- HIPAA compliance
- Medical billing
- Account management
- Petty cash management
- Cash handling
- Collaboration and teamwork
- Organization and time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Medical Receptionist - The Oaks at Lakewood
03.2024 - Current
Certified Nursing Assistant - The Oaks at Lakewood
06.2021 - 03.2024
Pierce College - Administrative Assistant Medical Office,
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