Leekeyra Carmichael
Clarksdale,MS
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at United Health Group by resolving complaints with empathy and critical thinking. My proficiency in data entry and active listening led to a significant increase in repeat business, showcasing my ability to deliver exceptional customer service and resolve issues efficiently.
Overview
9
9
years of professional experience
Work History
Customer Service Repersentative
United Health Group-United Healthcare, And Ingenix
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CSR
Enterprise Call Center-Remote
09.2018 - 04.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Genesco-Remote
04.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
West Tallahatchie High School
Webb, MSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
Timeline
Customer Service Repersentative
United Health Group-United Healthcare, And Ingenix
10.2022 - Current
CSR
Enterprise Call Center-Remote
09.2018 - 04.2021
Customer Service Representative
Genesco-Remote
04.2015 - 08.2018
West Tallahatchie High School
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