Leela Regalado
New Lenox
Summary
I am a recent graduate with a bachelor's degree in Criminal Justice and Psychology from Trinity Christian College. I am experienced in working in fast-paced environments that require communication, teamwork, problem-solving, and attention to detail. I have completed a law enforcement internship with the New Lenox Police Department, in which I gained firsthand experience to patrol operations, community policing, and public service. I am known for being dependable, quick to learn, adaptable, and I able to work efficiently.
Overview
8
8
years of professional experience
Work History
Criminal Justice Intern
New Lenox Police Department
New Lenox, IL
01.2026 - 04.2026
- Completed internship as part of Trinity Christian College's Criminal Justice program.
- Observed patrol operations, investigations, report writing, and community policing initiatives.
- Participated in ride-alongs and gained exposure from daily law enforcement responsibilities.
- Learned department procedures, professionalism, ethics, and public interaction.
- Assisted law enforcement officers in K9 scent-detection and tracking exercises by acting as a hidden subject.
- Observed detectives day to day operations.
Warehouse Associate
Amazon Fulfillment Center
Joliet, Illinois
03.2025 - Current
- Receive, sort, and prepare orders while meeting productivity and quality expectations.
- Follow safety procedures in a fast-paced warehouse environment.
- Worked independently while collaborating with team members to complete daily operational goals.
- Adapted quickly to changing workloads during high-volume shifts.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment, such as forklifts, pallet jacks, or hand trucks, safely while moving products throughout the facility.
- Loaded, unloaded, and moved material to and from storage and production areas.
Seasonal Warehouse Associate
Amazon Delivery Station
Downers Grove, Illinois
11.2024 - 02.2025
- Processed packages efficiently.
- Maintained organization and accuracy while working safely.
- Consistently lifted materials weighing as much as 50 pounds.
- Manually or mechanically loaded and unloaded materials from pallets or trucks.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to track and maneuver freight throughout the warehouse.
- Assisted with loading operations and followed company safety standards.
- Scanned, picked, and sorted assigned items.
Delivery Driver
Domino's Pizza
Oak Forest, Illinois
11.2023 - 07.2024
- Delivered orders safely while maintaining excellent customer service.
- Communicated effectively with customers regarding order status and delivery estimates.
- Operated vehicle safely with no traffic violations.
- Managed cash and electronic transactions accurately.
- Assisted inside the store by preparing orders, answering phones, and supporting coworkers during busy shifts.
- Maintained a clean driving record while working independently throughout each shift.
- Managed cash handling, such as order payments and change distribution.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
Canine Coach (Seasonal)
Dogtopia
Downers Grove, IL
05.2023 - 08.2023
- Supervised groups of dogs while maintaining a safe environment.
- Monitored behavior and responded appropriately to ensure animal safety.
- Assisted with cleaning and maintaining facility sanitation.
- Developed relationships with clients to provide ongoing support.
- Conducted assessments to evaluate each dog's behavior, providing feedback to owners.
Crew Member
College Student Landscaping
Orland Park, IL
03.2023 - 05.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed multiple phone systems to handle incoming and outgoing calls efficiently.
- Scheduled appointments and coordinated services for landscaping.
- Maintained accurate records of customer interactions and service requests in database systems.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Handled customer concerns with empathy and compassion, leading to satisfactory resolutions.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Dog Daycare Attendant
Alfie's Poochie Playlot
Mokena, IL
12.2022 - 03.2023
- Supervised daily activities of dogs, ensuring safety and well-being in a structured environment.
- Trained new staff on proper animal handling techniques and daycare protocols.
- Developed play schedules based on individual dog needs and energy levels.
- Collaborated with pet owners to address specific care instructions and behavioral concerns.
- Implemented cleaning procedures to maintain hygiene standards across play areas and facilities.
- Monitored dog behavior, identifying signs of distress or aggression to intervene appropriately.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote a secure environment in the owner's absence.
- Helped groom dogs when needed.
Barista
Starbucks
Frankfort, IL
10.2022 - 12.2022
- Prepared beverages for customers
- Delivered friendly customer service.
- Maintained cleanliness and organization throughout the store.
- Controlled line and crowd with quick, efficient service.
- Managed inventory levels, ensuring stock availability for peak service periods.
- Resolved customer complaints promptly.
- Prepared food orders
Front Desk Associate
Planet Fitness
Lockport, IL
08.2022 - 10.2022
- Welcomed members and guests while providing excellent customer service.
- Processed memberships, answered questions, and maintained facility cleanliness.
- Assisted with administrative duties and front desk operations.
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Monitored membership accounts, facilitating billing inquiries and updates accurately and promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Package Handler
FedEx
Romeoville, IL
02.2022 - 04.2022
- Loaded and unloaded freight efficiently while following safety procedures.
- Worked in a physically demanding environment while meeting productivity goals.
- Maintained accuracy during package sorting and shipment preparation.
- Followed safety regulations to maintain safe work environment.
- Sorted packages accurately and efficiently based on destination and delivery schedules.
- Operated material handling equipment to ensure efficient package movement and processing.
Team Member
Mrs. Fields Cookies
Orland Park, IL
03.2021 - 01.2022
- Assisted customers with purchases while providing friendly service.
- Prepared cookies and drinks, handled cash transactions, and maintained store cleanliness.
- Worked effectively during busy shopping seasons.
- Executed inventory management tasks, monitoring stock levels and assisting with replenishment orders.
- Trained new employees on operational procedures and best practices to enhance team efficiency.
- Developed displays to enhance the visibility of seasonal cookie offerings.
- Maintained cleanliness while working.
Seasonal Camp Counselor
Palos Recreation Center
06.2021 - 08.2021
- Supervised groups of children throughout daily camp activities.
- Planned games, arts and crafts, and recreational events.
- Assisted the front desk with check-in procedures and parent communication.
- Maintained a safe, positive, and organized environment.
Crew Member
Dunkin' Donuts
Oak Lawn, Illinois
08.2020 - 07.2021
- Prepared food and beverages while maintaining speed and accuracy.
- Operated cash register and handled customer transactions.
- Maintained cleanliness and followed food safety standards.
- Trained new crew members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated espresso machines and other equipment to ensure consistent product output.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Floor Guard / Team Member
Fleetwood Roller Rink
Summit, Illinois
12.2018 - 12.2022
- Monitored skating rink to ensure guest safety and enforce facility rules.
- Assisted customers with skate rentals and general questions.
- Responded to accidents and provided assistance when needed.
- Helped maintain a clean and welcoming environment.
- Responded promptly to incidents, ensuring swift resolution and maintaining a safe environment.
- Cleaned and sanitized after each skating session.
- Assisted in the training of new Floor Guards, ensuring consistent high-quality service throughout the team.
- Reduced incidents of rule violations by enforcing facility policies fairly and consistently.
- Was responsible for playing clean and appropriate music.
Education
Bachelor of Arts - Criminal Justice & Psychology
Trinity Christian College
Palos Heights, IL05-2026
Skills
- Customer Service
- Communication
- Conflict Resolution
- Teamwork
- Leadership
- Time Management
- Critical Thinking
- Problem Solving
- Public Interaction
- Microsoft Office
- Adaptability
- Attention to Detail
- Safety Awareness
- Organization
Timeline
Criminal Justice Intern
New Lenox Police Department
01.2026 - 04.2026
Warehouse Associate
Amazon Fulfillment Center
03.2025 - Current
Seasonal Warehouse Associate
Amazon Delivery Station
11.2024 - 02.2025
Delivery Driver
Domino's Pizza
11.2023 - 07.2024
Canine Coach (Seasonal)
Dogtopia
05.2023 - 08.2023
Crew Member
College Student Landscaping
03.2023 - 05.2023
Dog Daycare Attendant
Alfie's Poochie Playlot
12.2022 - 03.2023
Barista
Starbucks
10.2022 - 12.2022
Front Desk Associate
Planet Fitness
08.2022 - 10.2022
Package Handler
FedEx
02.2022 - 04.2022
Seasonal Camp Counselor
Palos Recreation Center
06.2021 - 08.2021
Team Member
Mrs. Fields Cookies
03.2021 - 01.2022
Crew Member
Dunkin' Donuts
08.2020 - 07.2021
Floor Guard / Team Member
Fleetwood Roller Rink
12.2018 - 12.2022
Bachelor of Arts - Criminal Justice & Psychology
Trinity Christian College
Prevous College
Attended Aurora university from 08/2021-05/2022