Leela Shah
Phoenix,AZ
Summary
Positive and upbeat hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Sandbar And Grill
Chandler, AZ
08.2023 - 12.2023
- Took reservations over phone and in person.
- Served as point-of-contact for resolving guest complaints or special requests.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Checked identification for guests who appeared under age 21.
Barista
Bisbee Breakfast Club
Chandler, AZ
06.2023 - 08.2023
- Preparing custom drinks, drip coffees, and cappuccinos
- Taking coffee, food, and other beverage orders and preparing them for customers
- Delivering excellent customer service and prompt food and beverage delivery
- Handling cash payments and coupons
- Keeping the dining space and the bar line clean and organized
Simulated Sno Technician
Bahama Bucks
Phoenix, AZ
11.2021 - 08.2022
- Greets all customers in a warm, sincere, and helpful manner
- Takes orders and serves beverages promptly and courteously
- Operates the complete register system and other required software
- Accepts responsibility and accountability for his or her money drawer
- Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
- Complies with and enforces all safety policies and procedures
Hostess
Florencia Pizza Bistro
Phoenix, AZ
05.2021 - 11.2021
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Communicated clearly with kitchen staff regarding customer orders.
- Took reservations over phone and in person.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ05-2022
Bachelor of Arts - Business Marketing
Northern Arizona University
Flagstaff, AZSkills
- Reservations Management
- Guest Engagement
- Server Support
- Customer Service
- Strong interpersonal skills
Affiliations
- January 2023 to Present - Delta Phi Epsilon- Northern Arizona University
Timeline
Hostess
Sandbar And Grill
08.2023 - 12.2023
Barista
Bisbee Breakfast Club
06.2023 - 08.2023
Simulated Sno Technician
Bahama Bucks
11.2021 - 08.2022
Hostess
Florencia Pizza Bistro
05.2021 - 11.2021
High School Diploma -
Desert Vista High School
Bachelor of Arts - Business Marketing
Northern Arizona University
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