Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Lahela Santiago

Gresham,OR

Summary

I am accomplished in enhancing customer satisfaction and streamlining operations. I leveraged teamwork and GPS route planning skills at Providers Logistics to ensure timely deliveries. My experience at Amazon further honed my proficiency in warehouse operations, contributing to significant improvements in order accuracy, order fulfillment, and inventory management. I have a proven track record of excellent customer service in both the food industry and State Park system provided by my experience with Subway Restaurants and Lake Perris State Recreational Area.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Providers Logistics
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Conducted pre-trip and post-trip vehicle inspections.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Warehouse Fulfillment Center Associate

Amazon
07.2023 - 08.2024
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns.
  • Moved pallets to and from trucks and around warehouse with pallet jacks to stay on top of demanding schedules.
  • Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
  • Supported inventory control efforts by conducting regular cycle counts, identifying discrepancies, and rectifying issues promptly.

Warehouse Fulfillment Center Associate

Amazon
04.2022 - 06.2023
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Moved pallets to and from trucks and around warehouse with pallet jacks to stay on top of demanding schedules.
  • Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
  • Supported inventory control efforts by conducting regular cycle counts, identifying discrepancies, and rectifying issues promptly.
  • Used RF scanners to quickly pick items to proper bins.

State Park Aid

Lake Perris State Park & Recreational Area
05.2020 - 04.2022
  • Improved accessibility within the park through consistent maintenance of trails, signage, and recreational areas for all guests'' enjoyment levels.
  • Educated visitors about park rules, regulations, and conservation efforts to promote environmental awareness.
  • Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
  • Closely monitored campers and campgrounds for behavioral and safety issues, initiating prompt and professional response to problem situations.
  • Registered campers and collected park entry fees.
  • Conducted watercraft inspections on vessels such as boats, sea-doos, canoes, and kayaks to uphold safety standards.
  • Drove park vehicles to patrol boat launch areas and transport supplies.
  • Assisted State Park Peace Officers with evacuating visitors during peak fire season and directed emergency responders.

Subway Sandwich Artist

SUBWAY®Restaurants
03.2017 - 05.2020
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies, procedures, and how to prepare sandwiches contributing to overall team performance and growth.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.

Education

High School Diploma -

Vista Del Lago High School
Moreno Valley, CA
06.2016

Skills

Customer Service

Thrives in fast paced environment

Time Management

Problem-Solving

Teamwork and Collaboration

Safe Driving

Loading and unloading

GPS and route planning

Order picking and processing

Shipping and packaging

Languages

English
Native or Bilingual

Timeline

Delivery Driver

Providers Logistics
08.2024 - Current

Warehouse Fulfillment Center Associate

Amazon
07.2023 - 08.2024

Warehouse Fulfillment Center Associate

Amazon
04.2022 - 06.2023

State Park Aid

Lake Perris State Park & Recreational Area
05.2020 - 04.2022

Subway Sandwich Artist

SUBWAY®Restaurants
03.2017 - 05.2020

High School Diploma -

Vista Del Lago High School

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Lahela Santiago