Leeloo DELA CRUZ
San Diego,CA
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
6
6
years of professional experience
Work History
HR Intern
City of San Diego
San Diego, CA
10.2024 - Current
- Prepared or maintained intern and volunteer records using human resources management system software.
- Provided support in developing and maintaining intern and volunteer files, including onboarding paperwork and other documents.
- Analyzed employment-related data and prepared reports.
- Created monthly newsletters to promote volunteer opportunities and city events.
- Collaborated with people analytics to conduct User Acceptance Testing (UAT) for new document publications.
Treasurer
Church of Christ
San Diego, USA
05.2019 - Current
- Oversee the successful completion of external audits without any major findings or issues raised by auditors
- Draft treasury reports to support management decision-making needs
- Enhance financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes
Business Analyst Consultant
Nai San Diego
San Diego, USA
02.2024 - 05.2024
- Work one-on-one with clients to improve business process specifications
- Conduct thorough market research to identify profitable opportunities for company growth
- Implement agile methodologies for project execution, increasing flexibility and adaptability within the organization
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
San Diego, USA
10.2022 - 09.2023
- Demonstrate strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Handle high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Provide exceptional service through friendly interactions with customers, answering questions and addressing concerns
- Contribute to a positive team atmosphere by supporting coworkers during peak hours or when understaffed
Substitute Teacher
T.L.C. Preschool & Daycare
San Diego, USA
07.2019 - 08.2023
- Uphold classroom routines to support student environments and maintain consistent schedules
- Develop strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth
- Keep students on-task with proactive behavior modification and positive reinforcement strategies
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA05.2025
Associate of Science - Business Administration
San Diego Miramar College
San Diego, CA05.2023
Skills
- Adaptable
- Microsoft Office Suite
- Project Management
- Effective Communication
- Python Programming
- Business Analysis
- Strategic Planning
- Power BI
- Employee engagement
- Administrative assistance
Projects
- Responsive Web-Design using HTML and CSS
- Superstore Sales Performance Analysis with Power BI
- Launching a WordPress Website using AWS and EC2
Timeline
HR Intern
City of San Diego
10.2024 - Current
Business Analyst Consultant
Nai San Diego
02.2024 - 05.2024
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
10.2022 - 09.2023
Substitute Teacher
T.L.C. Preschool & Daycare
07.2019 - 08.2023
Treasurer
Church of Christ
05.2019 - Current
Bachelor of Science - Management Information Systems
San Diego State University
Associate of Science - Business Administration
San Diego Miramar College
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