Lee M. Vicente Fortuna
DeLand,FL
Summary
Overview
10
10
years of professional experience
1
1
Certification
Work History
Animal Health Technician
USDA APHIS VS FiOps
04.2024 - Current
- Assisted Veterinary Medical Officer and the State Department of Agriculture personnel with the inspection and testing of livestock and poultry on ranches, farms, auctions, and live markets to detect animal diseases and parasites.
- Responded to foreign animal disease outbreak as a site manager, case manager and biosecurity officer.
- Performed surveillance for foreign animal disease including avian influenza, scrapie and African Swine Fever.
- Supervised that biosecurity measures were being implemented correctly at infected premises by all the personnel involved.
- Established and facilitated clear and easy communication between farm workers and contractors with superiors.
- Meticulously maintained files and efficiently prepare and submitted a sensitive documents for the management team.
- Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.
- Participate in the education of livestock owners and the community to provide preventive measures to avoid and limit foreign disease exposure like Avian Influenza, African Swine Fever and Scrapie.
- Continuously attend seminars, training sessions and constantly searching research papers to further educate and prepare myself by the constant change and evolution of new discoveries regarding animal science, interpersonal skills, and job protocols.
Frontline Member Associate
Sam's Club
04.2021 - 04.2024
- Resolved concerns with products or services to help with retention and drive sales
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed around 500 weekly customer relations through communication and helpful interactions
- Offered basic technical support for clients on wide range of company products
- Followed up with customers about resolved issues to maintain high standards of customer service
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
Frontend Associate
Walmart
10.2020 - 01.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Greeted customers, helped locate merchandise, and suggested suitable options
- Provided exceptional services and pleasant shopping experiences to retail customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Processed customer returns to manage smooth refunds and exchanges following store procedures
- Worked with loss prevention in monitoring shopper behavior
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Villa Michelle Animal Shelter
07.2018 - 08.2018
- Responsible for greetings the families who visit the village to adopt dogs and cats
- Providing food and water to animals, cleaning living areas, taking animals out for walks, brushing and grooming animal coats, and transporting animals
- Hosting animals and helped visitors find adoptable pets
- Monitored and observed animals for signs of illness or injury and reported symptoms to the supervisor
- Collected and recorded fees, such as license, impound board and adoption
- Created informative materials for foster pet parents and permanent pet parents
Zookeeper
Dr. Juan A. Rivera Zoo
06.2014 - 08.2014
- Monitoring, feeding, entertaining, and protecting all animals in your charge
- Ensuring habitats are clean and safe and that animals are healthy
- Monitored and observed animals for signs of illness or injury and reported symptoms to the supervisor
- Keeping detailed records of animal breeding habits, behavior, and health, and reporting any irregularities to the relevant stakeholders
- Educating the public about animals, which may include delivering spirited presentations, demonstrations, and lectures
Education
Bachelor of Agricultural Science - Animal Science
University of Puerto Rico-Mayagüez
Mayagüez06.2021
Skills
- Animal Husbandry and Animal Care
- Animal Surveillance
- Animal Capture and Restrain
- Compliance Inspection
- Depopulation & Disposal
- Public Safety and Security
- Veterinary Assisting
- Computer Software Systems
- Sample Collection
- Costumer Service
- Behavioral Analysis
- Blood collection
Certification
Field Reimbursement Specialist (FRS)
Languages
Spanish
English
Timeline
Animal Health Technician
USDA APHIS VS FiOps
04.2024 - Current
Frontline Member Associate
Sam's Club
04.2021 - 04.2024
Frontend Associate
Walmart
10.2020 - 01.2021
Villa Michelle Animal Shelter
07.2018 - 08.2018
Zookeeper
Dr. Juan A. Rivera Zoo
06.2014 - 08.2014
Field Reimbursement Specialist (FRS)
Bachelor of Agricultural Science - Animal Science
University of Puerto Rico-Mayagüez
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