Leeman Cogbill
Self-employeed
Clinton,AR
21
years of professional experience
Customer Service Professional experienced in delivering exceptional service and fostering strong relationships to enhance profitability. Achieved customer satisfaction through effective problem-solving and support strategies. Focused on contributing to team success and advancing organizational goals with proactive engagement.
Work History
Gunsmith
5 Years 4 Months- Fabricated custom firearms based on client specifications and industry standards.
- Analyzed and resolved mechanical issues to enhance reliability and safety of firearms.
- Conducted routine maintenance and repairs to ensure optimal firearm performance.
- Implemented best practices for inventory management and tool organization in workshop.
- Customized firearm fitment for individual users, enhancing comfort, usability, and performance.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Managed regular inventory checks ensuring accurate stock levels were maintained at all times.
- Assisted clients in selecting suitable firearms for their specific needs, resulting in satisfied customers and repeat business.
Millwright
8 Years 8 Months- Installed and maintained industrial machinery to ensure optimal performance and reliability.
- Conducted routine inspections and troubleshooting to minimize downtime and enhance operational efficiency.
- Executed repairs on mechanical systems, utilizing precision tools and equipment for high-quality results.
- Collaborated with team members to streamline maintenance processes, reducing response times for machinery issues.
Assistant Manager
2 Years 9 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced transactions at shift end.
- Trained new cashiers on operational procedures and customer interaction techniques to ensure consistent service quality.
- Monitored inventory levels and restocked merchandise to maintain optimal product availability for customers.
- Implemented promotional displays to increase product visibility and attract customer attention.
- Led team in implementing process improvements to enhance operational efficiency and reduce turnaround times.
- Developed training programs to enhance staff skills and ensure compliance with safety regulations.
Military Intelligence Analyst
4 Years 6 Months- Collaborated with joint task forces to develop actionable intelligence reports for strategic decision-making.
- Conducted comprehensive assessments of enemy capabilities, informing strategies and resource allocation.
- Utilized advanced analytical tools to synthesize complex data sets, improving accuracy of threat evaluations.
- Analyzed intelligence data to identify threats, enhancing situational awareness for operational planning.
Education
High School Diploma
- 3.6 GPA
No Degree - Gunsmithing
- 3.8 GPA
Skills
Cash register operation
POS systems
Product restocking
Customer relations
Customer service
Teamwork
Strong work ethic
Timeline
Gunsmith
Self-employeed
08.2020 - 12.2025Read More
Millwright
Subcontracter
02.2011 - 10.2019Read More
Assistant Manager
BP
01.2009 - 10.2011Read More
Military Intelligence Analyst
US Army
08.2004 - 02.2009Read More
Star City High School
High School Diploma
Read More
Sonoran Desert Institute
No Degree from Gunsmithing
Read More