Summary
Overview
Work History
Education
Skills
Timeline
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LEE Michelle Froelich

Farmington,AR

Summary

Passionate and dedicated nurse with vast experience dealing with a very broad range of medical conditions. Adept in working as a collaborative team member to ensure that patients receive the highest level of care possible. Excellent knowledge of multiple EMR management systems. Calm and level-headed when handling high-stress situations. Uses strong communication skills and humor to develop professional relationships with patients and families.

Overview

28
28
years of professional experience

Work History

LPN

Pinnacle Groves By Abby Senior Living
05.2023 - Current
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Comforted and counseled patients and families throughout care process.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Clinical Service Lead/LPN/SCDS

Q-Centrix
06.2016 - 10.2023
  • Oversaw Client relationships to ensure they receive exceptional customer service and meet revenue goals
  • Worked directly with clients as well as overseeing a team of Clinical Data Abstractors and scheduled their abstraction duties
  • Weekly updates sent to partners on case progression and inform them of any data elements that are needed to make goals and yearly submission of data
  • Critical, analytical and strategic thinking skills along with superior communication skills
  • Prioritized, organized, and met tight deadlines for multiple concurrent tasks and team requests
  • Perform best practice guidelines, Identify process improvement opportunities to help streamline tasks and processes Abstract Data for multiple registries
  • Current Service Line is Mother/Baby with VON, CPQCC, CMQCC and HRIF
  • Previously worked as a SCDS in Cardiac Registries such as CathPCI, LAAO, Chest Pain MI and EP Device Implant Registry.

Assistant Manager of Operations/ LPN Medical Operations

CSL Behring
09.2021 - 07.2023
  • Met daily, weekly, and monthly deadlines and operational records
  • Independently determine labor usage to meet business needs and meet the established center production goals
  • In collaboration with the center manager, manage all inventories to optimum levels but minimizing investment
  • Ensure to meet financial targets at all times and adhere to financial reporting and other financial responsibilities
  • Ensure efficient donor flow throughout the center
  • Collect and analyze data to maintain and improve center quality, efficiency and profitability
  • Assist with quality compliance by meeting company regulatory requirements to safeguard the purity and efficacy of the plasma and safety of the donors
  • Assist with audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits
  • Follow all HSE and OSHA policy and procedures. Ensure the center and staff comply with OSHA regulations and training
  • Conduct recruitment, training, development, counseling and termination in collaboration with the center manager
  • Adhere to HR policies and practices
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cardiovascular Quality Coordinator/ Data Abstractor, LPN

Northwest Medical Center
11.2006 - 07.2022
  • Responsible for coordinating and conducting data collection, submission, process and outcomes measurement, reporting and performance improvement Developed and maintained quality performance measures, Coordinated with the Cath Lab Director, Stroke Coordinator and Chest Pain Coordinator on quality indicators concurrently as defined and approved by the ACC
  • Worked with medical staff in analyzing data, interpreted trends and created quality improvement presentations based on outcome reports
  • Interacted with outside data collection vendors ARMUS and NCDR
  • Responsible for oversight of all current databases for bi-campus Cath Labs involving cardiovascular data to include: Adult Cardiac Cath Lab ACC, Chest Pain/MI ACC, ICD ACC and LAAO ACC Registries with the National Cardiovascular Data Registry
  • Identified any method of creating efficiencies related to cardiovascular quality data collection
  • Collaborated with PHCVI BOD for the selection quality measures for the incentive program. Disseminated information as necessary to leadership, physicians and members of the delivery team to facilitate change
  • Maintained confidentiality of records and reports in compliance with company policies and HIPPA guidelines
  • Established a standard project management methodology, including tools, communication, and education related to the cardiovascular product line data
  • Participated in monthly/quarterly cardiovascular service line meetings
  • Collaborated with the Vice President of Quality, Medical Directors, Nurse Managers, and other staff as needed.
  • Assisted with quality control audits.
  • Developed educational materials used to train staff on QA standards.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Executed quality improvement research and studies.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Recorded, analyzed, and distributed statistical information.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

LPN/First Assist/Bariatric Educator

St Cloud Medical Group
05.2001 - 06.2005
  • Worked in General Surgery and Bariatric Surgery as a First Assist during surgical procedures
  • Worked with patients in the Bariatric Clinic with Pre and Post Op Education for nutrition and exercise
  • Made follow up calls 1 week post op and 4 weeks post op for progress check. Triaged phone calls
  • Assisted with minor clinic surgeries and procedures in the clinic
  • Scheduled surgery for physicians and managed referrals
  • Performed the decontamination and sterilization of instruments and instrument packs in the clinic setting
  • Worked in Family Practice as needed.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Comforted and counseled patients and families throughout care process.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications and injections to patients.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Monitored patient health conditions to report changes to assigned physician.
  • Delivered emotional support to patients and families during challenging times.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

LPN

Healthpartners
12.1995 - 01.1999
  • Worked in the areas of Pediatrics, Family Practice, OB/GYN and Urgent Care
  • Provided direct patient care in the clinic
  • Verified that documentation was current, accurate and compliant with clinic standards
  • Handled patient intake to document vitals, symptoms and initial assessments
  • Explained procedures, medications and plans to patients
  • Charted progress notes to reflect administered care and responses
  • Carried out medication administration according to clinic policies and proper nursing practice
  • Documented nursing notes and physician orders in electronic medical records
  • Built and maintained productive relationships with patients and families based on trusting and open communication
  • Sterilized equipment and supplies following hygiene protocols
  • Reserved appointments for patient check-ups and medical procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided patient education on health care issues and prescribed medications.
  • Took samples to complete diagnostic and routine assessment tests.
  • Coordinated patient transfers to other facilities.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.

Education

Nursing -

Saint Cloud State University
St. Cloud, MN
05.1996

LPN Diploma - Nursing -

St Cloud Technical and Community College
St. Cloud, MN
08.1993

Skills

  • EMR Systems
  • Care Coordination
  • Diagnostic Assessments
  • Disease Prevention
  • Chronic Disease Management
  • IV Administration
  • Research Support
  • Postpartum Care
  • Team Supervision
  • Patient Record Analysis
  • Procedure Improvement
  • Direct Supervision
  • Quality Improvement Plans
  • Patient Data Management Systems
  • Resource Utilization
  • Daily Audits
  • Quality Assurance
  • Operational Procedures
  • Supply Requisition and Inventory
  • Phlebotomy
  • Tracking Symptoms
  • Documenting Incidents
  • Quality Assessments
  • Sterile Procedures and Techniques
  • Information Compiling and Auditing
  • Adaptable and Flexible
  • Postpartum Patient Care
  • Dementia Knowledge and Care
  • Intramuscular Injections
  • Sample Collection
  • IV Insertion
  • Monitor IV Fluids
  • Rehabilitation Support
  • Intravenous Medications

Timeline

LPN

Pinnacle Groves By Abby Senior Living
05.2023 - Current

Assistant Manager of Operations/ LPN Medical Operations

CSL Behring
09.2021 - 07.2023

Clinical Service Lead/LPN/SCDS

Q-Centrix
06.2016 - 10.2023

Cardiovascular Quality Coordinator/ Data Abstractor, LPN

Northwest Medical Center
11.2006 - 07.2022

LPN/First Assist/Bariatric Educator

St Cloud Medical Group
05.2001 - 06.2005

LPN

Healthpartners
12.1995 - 01.1999

Nursing -

Saint Cloud State University

LPN Diploma - Nursing -

St Cloud Technical and Community College

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LEE Michelle Froelich