Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Leemika Long

Leemika Long

Nashville,TN

Summary

Polite and positive individual with exceptional in person and over the phone etiquette. Good skills using phone and computer. Strong communication and unsurpassed interpersonal skills. Has ability to perform and handle all front office operations. Outgoing, self-reliant associate with 1-plus years of experience in providing exceptional customer service in hotel industry and 5-plus years of retail and customer service. Demonstrated leadership skills by strengthening brand loyalty and exceeding sales targets. Seeking to apply skills to a world class organization. Self-driven with deep experience providing positive experiences to a diverse group of people. Demonstrated ability to determine the needs of others and achieve objectives. Searching for a position in an enriching and challenging environment.

Overview

7
7
years of professional experience

Work History

Veterinary Receptionist

Priest Lake Vet Clinic
05.2021 - 11.2023
  • Answered owner animal health questions in regards to certain treatments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Hotel Receptionist

Extended Stay America
07.2020 - 05.2021
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.

Customer Service Representative

Walmart
04.2017 - 07.2020


  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05.2016

Skills

  • Discharging Patients
  • Educating Owners
  • Appointment Scheduling
  • Veterinary Medical Records Software
  • Administrative Support
  • Front Office Management
  • Data Entry
  • Excellent Communication
  • Professionalism
  • Computer Skills
  • Multitasking
  • Problem-Solving
  • Data Gathering
  • Written Communication
  • Detail Oriented
  • Team Collaboration
  • Adaptability
  • Reliability
  • Time Management

Timeline

Veterinary Receptionist

Priest Lake Vet Clinic
05.2021 - 11.2023

Hotel Receptionist

Extended Stay America
07.2020 - 05.2021

Customer Service Representative

Walmart
04.2017 - 07.2020

High School Diploma -

Stanhope Elmore High School
Leemika Long