Leen Eskandar
Arlington,VA
Summary
Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Apple
Pentagon City, VA
01.2021 - Current
- Configured and installed hardware and software solutions to meet organizational needs.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Data Analyst
Cambrian Homecare
Long Beach, CA
01.2021 - 05.2021
- Synthesized current business intelligence or trend data to support recommendations for action.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
- Delivered actionable insights through data analysis and visualization, contributing to more informed decision-making processes
- Leveraged SQL queries to extract, transform and load data into databases.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
Assistant Store Manager
Swarovski
Mission Viejo, CA
01.2017 - 01.2021
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Managed opening and closing procedures with 100% accuracy 5 days a week, and recommended changes to enhance efficiency of daily activities
- Approved regular payroll submissions for employees
- Conducted market trend research and evaluations to inform comprehensive branding strategy, resulting in 30% rise in brand recognition & 20% boost in customer acquisition
Administrative Assistant
American Red Cross
Santa Ana, CA
01.2015 - 01.2017
- Maintained reports with a 98% on-time delivery
- Reduced project administrative errors by implementing streamlined processes for data entry and record-keeping
- Approved regular payroll submissions for employees
Education
MS - Information System Technology
George Washington University
BS - Healthcare Administration
California State University, Long Beach
Skills
- Ability to efficiently manage multiple responsibility
- Data Analysis & Reporting
- R programming
- Python Certified
- HTML Certified
- SQL Certified
- Jira Systems
- Apple IOS Support
- Project Scheduling & Tracking
- Software troubleshooting
Timeline
Technical Support Engineer
Apple
01.2021 - Current
Data Analyst
Cambrian Homecare
01.2021 - 05.2021
Assistant Store Manager
Swarovski
01.2017 - 01.2021
Administrative Assistant
American Red Cross
01.2015 - 01.2017
MS - Information System Technology
George Washington University
BS - Healthcare Administration
California State University, Long Beach