Leena Bisacky
Newberry,Florida
Summary
Skilled in compassionate patient care and stress management, I excelled at Special Friends Care Inc., enhancing patient outlook through dedicated support. Recognized for exceptional customer service at Best Western, I adeptly balanced emotional support with efficient problem-solving. My approach consistently improves client satisfaction and safety, showcasing my ability to thrive in diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Special Friends Care Inc.
Gainesville , Florida
09.2024 - Current
- Helped clients get in and out of beds and wheelchairs.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Recorded client status progress and challenges in logbooks and reports.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
Front Desk Agent
Holiday Inn Express & Suites
Gainesville, Florida
02.2023 - 05.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Resolved customer complaints promptly and courteously.
- Computed bills, collected payments and made change for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
Front Desk Agent
Best Western Gateway Grand
Gainesville , Florida
06.2022 - 02.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Education
Associate of Arts - General Studies
Santa Fe College
Gainesville, FL12-2017
Skills
- Compassionate patient care
- Stress management
- First aid and CPR
- Emotional support
Certification
- CPR Certified July 2023.
Timeline
Personal Care Assistant
Special Friends Care Inc.
09.2024 - Current
Front Desk Agent
Holiday Inn Express & Suites
02.2023 - 05.2024
Front Desk Agent
Best Western Gateway Grand
06.2022 - 02.2023
Associate of Arts - General Studies
Santa Fe College
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