Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leena Kong

Fort Worth

Summary

Dynamic sales professional with extensive experience, excelling in relationship building, and product knowledge. Proven track record of generating leads and facilitating smooth transactions, resulting in high customer satisfaction. Adept at utilizing CRM software to enhance sales strategies and deliver exceptional customer service. Committed to driving results and fostering client loyalty.

Overview

7
7
years of professional experience

Work History

Regional Banker and Teller

PNC Bank
Fort Worth
09.2024 - Current
  • Assisted clients with account inquiries and provided product information.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Maintained accurate records of customer interactions in the banking system.
  • Processed loan applications and prepared relevant documents for approval.
  • Modified, opened and closed customer accounts.
  • Met with new clients and completed pre-qualification procedures.
  • Maintained cash drawer, ensuring proper cash handling procedures.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Processed customer transactions efficiently and accurately.
  • Executed daily balancing of cash register to ensure accuracy of funds.
  • Supported branch operations by adhering to compliance and security protocols.

Sales Experience Manager

Park Place Motorcars Mercedes-Benz
Arlington
01.2023 - 08.2024
  • The sales consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.
  • Contacting and communicating with customers to identify needs using the Asbury selling process.
  • Build rapport with customers to build a base of referrals to establish customer network.
  • Answer internet leads within the stores required time and email product information with pricing.
  • Answer sales phone calls and set appointments for customers.
  • Confirm appointments.
  • Make outbound phone calls to follow up with customers on inquiry,after the sale, and for repeat business.
  • Conduct test drives and vehicle walk around with customer.
  • Work with the customer from start to finish throughout the buying process.

Internet Sales Representative

Feldmann Imports
Bloomington
08.2021 - 11.2022
  • Handle all incoming internet inquiries and internet phone leads within the high-volume business development center.
  • Respond to emails in a professional, well-spoken manner.
  • Assist customers in appropriate vehicle selection, providing industry knowledge, and the highest level of customer happiness.
  • Conceptualize and understand the psychology of internet customers, and work with them accordingly to set appointments for a proper vehicle demonstration.
  • Direct customers to product information resources, including those available on the Internet.
  • Deliver inquiries and messages intended for other sales personnel departments, promptly.

Automotive Sales Consultant

Walser Honda
Burnsville
09.2020 - 07.2021
  • Assisted customers in selecting vehicles that matched their needs.
  • Provided product knowledge and detailed information about vehicle features.
  • Demonstrated vehicles to customers, highlighting key selling points and advantages.
  • Facilitated financing options and explained contract terms to clients.
  • Coordinated test drives, ensuring a smooth experience for potential buyers.
  • Collaborated with the service department to address customer inquiries and concerns.
  • Generated leads through cold calling prospective clients.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Developed relationships with customers by providing excellent customer service.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Sales Associate

HomeGoods
Cottage Grove
09.2018 - 11.2019
  • Organized merchandise displays to enhance store aesthetics.
  • Processed transactions accurately at the cash register.
  • Assisted customers in finding products and answering queries.
  • Maintained cleanliness and orderliness of sales floor areas.
  • Handled returns and exchanges following store policies diligently.
  • Greeted customers and provided exceptional customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

High School Diploma -

Park High School
Cottage Grove, MN
06-2020

Skills

  • Team collaboration
  • Product knowledge
  • Relationship building
  • Cash handling
  • Product demonstrations
  • Attention to detail
  • Problem solving
  • Effective communication
  • CRM software proficiency
  • Sales strategies
  • Exceptional customer service

Timeline

Regional Banker and Teller

PNC Bank
09.2024 - Current

Sales Experience Manager

Park Place Motorcars Mercedes-Benz
01.2023 - 08.2024

Internet Sales Representative

Feldmann Imports
08.2021 - 11.2022

Automotive Sales Consultant

Walser Honda
09.2020 - 07.2021

Sales Associate

HomeGoods
09.2018 - 11.2019

High School Diploma -

Park High School

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