Leena Malik

• Supervised day-to-day operations to meet performance, quality and service expectations in a high volume restaurant environment
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with front and back of house staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Created employee schedules to align coverage with forecasted demands.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in a fast paced high volume atmosphere.
• Served food and beverages promptly with focused attention to customer needs, possessed knowledge of entire food and drink menu as well as focused attention on allergies and allergy modifications.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Served high customer volumes, managing both the bar guests as well as a table section in the restaurant. Experience working long periods of high volume such as during football season.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. As bar lead, also focused on maintaining a clean and organized bar space for all other coworkers.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

This was my first serving job and I feel that the corporate training provided me with a strong foundation that I have carried into every role I have filled in my jobs afterwards.