Leena Parks
Summary
Dynamic, results-driven Healthcare Administration Executive and Operations Manager with over 20 years of cross-functional leadership spanning healthcare compliance, emergency response, and public safety. Proven expertise managing complex state and federal regulatory frameworks, orchestrating high-volume workforce credentialing, and directing organizational design. An expert operator skilled at auditing records, utilizing financial platforms, and cultivating key institutional relationships to ensure strict quality assurance and absolute data privacy.
Overview
24
24
years of professional experience
Work History
Executive Director / Director of Operations
LIFE LINE HEALTH OPTIONS, INC.
Beltsville
08.2019 - Current
- Directed organizational vision, strategic design, and operational compliance for licensed health care staff agency.
- Established formal internal processes, compliance milestones, and procedures to secure a non-expiring Health Care Staff Agency License from the Office of Health Care Quality (OHCQ).
- Managed corporate financial health, budget allocations, and compliance reporting using QuickBooks, ensuring accurate financial tracking and audit readiness.
- Formulate and scale digital marketing, social media campaigns, and product fulfillment systems, driving a 71% increase in online engagement.
- Cultivated and maintained high-level institutional partnerships to enhance organizational growth, community outreach, and collaborative workforce programs.
General Administration Personnel (Contractor)
MARYLAND DEPARTMENT OF HEALTH / CMIT (via Maxim Healthcare)
Maryland
02.2022 - 09.2022
- Spearheaded complex contact tracing and exposure communication channels, directly liaising with county and state health departments regarding quarantine mandates.
- Managed comprehensive data entry, attendance logs, and tracking systems for regional medical testing programs and vaccination consent matrices.
- Coordinated data entry, attendance logs, and tracking systems for regional medical testing programs and vaccination consent matrices to ensure accurate record-keeping.
- Led contact tracing and communication channels with county and state health departments to facilitate compliance with quarantine mandates.
Quality Control Manager / Trainer
PARAGON SYSTEMS (Department of Justice Contractor)
Washington
08.2019 - 12.2020
- Directed mandatory training programs for personnel to ensure unwavering alignment with strict federal contract parameters and performance expectations.
- Authored technical inspection reports, corrective action plans, and plan of action letters to resolve personnel, payroll, and post-assignment discrepancies efficiently.
- Examined organizational record-keeping infrastructures and performance metrics to design streamlined administrative workflows that enhance operational effectiveness.
- Examined organizational record-keeping infrastructures, office layouts, and performance metrics to architect streamlined, cost-effective administrative workflows.
- Advised senior leadership on human resources strategies, including employee retention and recruitment screening, to support organizational staffing needs.
Justice Protective Service Officer
CENTERRA GROUP, LLC (Department of Justice Contractor)
Washington
08.2016 - 08.2019
- Coordinated emergency response planning and tactical communications directly with the DC Metropolitan Police Department and Federal Protective Forces.
- Managed facility access control points, ensuring security of high-clearance visitors, media personnel, and external field agents.
- Coordinated emergency response planning and tactical communications with DC Metropolitan Police Department and Federal Protective Forces to enhance incident readiness.
Police Corporal / Field Training Officer
BOWIE STATE UNIVERSITY POLICE DEPARTMENT
Bowie
11.2006 - 01.2014
- Enforced Maryland state laws, managed crime scene investigations, secured physical evidence, and prepared meticulous legal documentation.
- Stepped up as Acting Sergeant, managing shift deployments and assigning tactical patrol responsibilities to active-duty officers.
- Served as a vital First Responder to local medical and community emergencies, ensuring public safety and immediate field stabilization.
- Collaborated on high-security federal details, including United States Presidential Protection assignments.
Police Officer
DISTRICT HEIGHTS POLICE DEPARTMENT
District Heights
08.2002 - 09.2004
- Conducted detailed preliminary inquiries, witness interviews, and tactical surveillance operations in high-risk environments.
- Partnered closely with Child Protective Services and the Child Advocacy Center to deliver crisis intervention and support to vulnerable populations.
- Authored legally binding arrest warrants, prepared comprehensive incident folders, and delivered professional expert testimony in court proceedings.
Education
Nursing Assistant Certification -
Nursing Assistant Academy
Riverdale, MDPolice Academy Diploma -
Prince George's Community College
MDSupervisor Training Certificate -
Community College of Baltimore
MDCriminal Investigations & Training Certification -
Maryland Police Training Commission
MDDomestic Violence Intervention Certification -
Community College of Baltimore
MDEarly Childhood Education Coursework -
Prince George's Community College
MDSkills
- Regulatory Compliance
- Joint Commission Standards
- OHCQ Regulations
- Medical Credentialing Audits
- Crisis Management
- Emergency Response Planning
- Tactical Security Oversight
- Internal Investigations
- HIPAA Law Enforcement
- FERPA Law Enforcement
- Information Security
- Corporate Policy Formulation
- Budget Preparation
- QuickBooks Financial Tracking
- Inventory Sourcing
- G Suite
- Microsoft 360 Systems
Education And Professional Training
- Nursing Assistant Certification (CNA), Nursing Assistant Academy, Riverdale, MD
- Police Academy Diploma, Prince George's Community College, MD
- Supervisor Training Certificate, Community College of Baltimore, MD
- Criminal Investigations & Training Certification, Maryland Police Training Commission, MD
- Domestic Violence Intervention Certification, Community College of Baltimore, MD
- Early Childhood Education Coursework, Prince George's Community College, MD
Licenses And Board Certifications
- Health Care Staffing Agency License, Maryland Office of Health Care Quality (OHCQ), HCSA-00511
- Certified Nursing Assistant (CNA), Maryland Board of Nursing
- Certified Nursing Assistant (CNA), Pennsylvania Department of Health
- Basic First Aid, CPR, and AED, American Heart Association
- Certified CPR & First Aid Instructor
Security Clearance And Verifications
Secret Level, Department of Justice (DOJ), COVID-19 Vaccinated
Core Competencies
Regulatory Compliance, Joint Commission Standards, Office of Health Care Quality (OHCQ) Regulations, Medical Credentialing Audits, Crisis Management, Emergency Response Planning, Tactical Security Oversight, Internal Investigations, Strict HIPAA/FERPA Law Enforcement, Information Security, Corporate Policy Formulation, Budget Preparation, QuickBooks Financial Tracking, Inventory Sourcing, G Suite & Microsoft 360 Systems
Personal Information
Citizenship: US Citizen
Timeline
General Administration Personnel (Contractor)
MARYLAND DEPARTMENT OF HEALTH / CMIT (via Maxim Healthcare)
02.2022 - 09.2022
Executive Director / Director of Operations
LIFE LINE HEALTH OPTIONS, INC.
08.2019 - Current
Quality Control Manager / Trainer
PARAGON SYSTEMS (Department of Justice Contractor)
08.2019 - 12.2020
Justice Protective Service Officer
CENTERRA GROUP, LLC (Department of Justice Contractor)
08.2016 - 08.2019
Police Corporal / Field Training Officer
BOWIE STATE UNIVERSITY POLICE DEPARTMENT
11.2006 - 01.2014
Police Officer
DISTRICT HEIGHTS POLICE DEPARTMENT
08.2002 - 09.2004
Nursing Assistant Certification -
Nursing Assistant Academy
Police Academy Diploma -
Prince George's Community College
Supervisor Training Certificate -
Community College of Baltimore
Criminal Investigations & Training Certification -
Maryland Police Training Commission
Domestic Violence Intervention Certification -
Community College of Baltimore
Early Childhood Education Coursework -
Prince George's Community College