Leena Rudolph
Ada,OK
Summary
Experienced professional with 5+ years in customer communication and process optimization, excelling in remote and higher education environments. Skilled in leading cross-functional teams and managing complex projects, with a focus on inclusive communication strategies.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
EPIC Charter Schools
Remote / Ada, OK, OK
01.2024 - Current
- Delivered tailored support to enrolled families via phone, email, and live chat.
- Translated complex policies and procedures into user-friendly language.
- Maintained accurate records aligned with FERPA compliance standards.
- Resolved time-sensitive support tickets in collaboration with cross-functional teams.
- Utilized Hubspot CRM and documentation tools to enhance service consistency.
Director of Residence Life
East Central University
Ada, OK
07.2021 - 01.2024
- Directed communications for a team of 45; improved student response and satisfaction.
- Created content for training, policies, and outreach serving diverse student populations.
- Implemented new communication tools with IT and marketing teams.
- Led onboarding/training in digital systems and benefits-related housing services.
- Ensured clarity and accessibility across all communication platforms.
Residence Director
East Central University
Ada, OK
05.2018 - 06.2021
- Managed operations and communications for three residence halls supporting 300+ students.
- Developed educational materials for safety, housing, and student services.
- Participated in crisis response, maintaining professionalism under pressure.
- Collected and analyzed engagement data to improve content and services.
Education
School Psychology
East Central University
Ada, OK05-2022
Bachelor of Science- Special Education
East Central University
Ada, OK05-2018
Skills
- Effective messaging strategies
- HubSpot CRM and chat support
- Content creation and development
- Campaign and project coordination
- Proficient in Microsoft Office Suite
- Customer retention strategies
- Collaboration with stakeholders
- Typing proficiency: 50 WPM
- Records administration
References
Cindy McDaniel
Senior Proposal Manager
cindymcdaniel@pplsi.com
Timeline
Customer Experience Specialist
EPIC Charter Schools
01.2024 - Current
Director of Residence Life
East Central University
07.2021 - 01.2024
Residence Director
East Central University
05.2018 - 06.2021
School Psychology
East Central University
Bachelor of Science- Special Education
East Central University
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