Leena Taubeh
Orlando,Florida
Summary
Customer-focused professional with over 5 years of experience in customer service roles. Demonstrated ability to deliver exceptional service and resolve inquiries efficiently, earning a reputation for exceeding customer expectations. Skilled in handling diverse customer needs, managing high-volume workflows, and maintaining a positive and professional demeanor in challenging situations. Proficient in communication and problem-solving, with a proven track record of building strong client relationships.
Overview
5
5
years of professional experience
Work History
Pro Host
Bahama Breeze
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
FLOOR SPECIALIST
Forever 21
02.2023 - 02.2024
- Delivered consistent high-quality service to maintain customer loyalty
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Maintained strong working relationships inside and outside organization
- Used business and product knowledge to solve customer needs
- Addressed, researched and resolved customer issues
- Suggested additional products and services to increase sales.
SHIFT LEADER
Firehouse Subs
10.2021 - 05.2022
- Improved team efficiency by coordinating production workflow and maintaining production schedules
- Minimized safety hazards by maintaining clean and organized work areas
- Executed cash management duties with POS and shift reports
- Planned and supervised job task assignments, upholding quality standards
- Identified and resolved conflicts between workers to promote teamwork.
CHEF ASSISTANT AND PRESENTER
Rashmi Sushi Catering
06.2019 - 04.2023
- Prepared catering orders on exact schedules for large parties
- Avoided errors by closely reading and verifying customer orders
- Anticipated and prioritized customer needs to maximize satisfaction and retention
- Followed health code requirements and good culinary practices in preparing and storing food items.
Education
SECONDARY SCHOOL -
Hagerty High School
No Degree - Real Estate
NextHome Solutions Reality
Clermont, FL2023
Associate of Arts - Interior Architecture
Valencia College
Orlando, FL2025
Skills
- Customer Service
- Flexible Schedule
- Problem-solving
- Communication
- Time Management
- Organization skills
- Speaks Arabic
- Emotionally Intelligent
- Diversity and Inclusion
- Strategic Planning
Timeline
Pro Host
Bahama Breeze
03.2024 - Current
FLOOR SPECIALIST
Forever 21
02.2023 - 02.2024
SHIFT LEADER
Firehouse Subs
10.2021 - 05.2022
CHEF ASSISTANT AND PRESENTER
Rashmi Sushi Catering
06.2019 - 04.2023
SECONDARY SCHOOL -
Hagerty High School
No Degree - Real Estate
NextHome Solutions Reality
Associate of Arts - Interior Architecture
Valencia College