Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Leena M. Ashjian

Sherman Oaks,CA

Summary

Dedicated and detail-oriented professional with over 10 years of experience in customer service, data entry, and emergency dispatching. Proven track record of delivering exceptional customer support and effectively managing high-pressure situations. Strong organizational skills and a commitment to accuracy, ensuring efficient data management and streamlined operations. Adept at fostering positive relationships with clients and colleagues, contributing to team success and enhancing overall service quality.

Overview

13
13
years of professional experience

Work History

Dispatch Receptionist

Life Alert
08.2016 - Current
  • Managed incoming emergency & non-emergency calls, providing timely and accurate information to clients in crisis situations.
  • Coordinated and dispatched emergency services, ensuring swift response times and effective communication between clients and responders.
  • Maintained detailed and accurate records of all communications and dispatches, ensuring compliance with company protocols.
  • Trained new staff on procedures and best practices, contributing to improved team performance and customer service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Assisted with data entry and management of client information, ensuring data integrity and confidentiality.
  • Collaborated with team members to streamline processes and improve operational efficiency

Beauty Advisor

Macyʼs
01.2015 - 05.2016
  • Sold beauty products and merchandise to clients, providing personalized recommendations to enhance customer satisfaction.
  • Opened, shelved, and merchandised new products, creating visually appealing displays to drive sales promotions.
  • Processed payments efficiently, accurately entering sales into the register to ensure prompt customer service.
  • Maintained cleanliness and organization of counter and display areas, contributing to a welcoming shopping environment.
  • Engaged customers in friendly conversation to help them feel relaxed and comfortable during their shopping experience.
  • Promoted additional products and services to boost sales and revenue, showcasing a diverse selection to meet customer needs.

Sales Assistant\Receptionist

UD Band
03.2012 - 11.2015
  • Managed sales for five distinct jewelry brands, cultivating a loyal customer base through strong, long-term relationships.
  • Oversaw inventory and sales management for all brands, supporting the manufacturing side of business operations.
  • Handled a high volume of incoming calls daily, resolving customer issues and efficiently scheduling appointments.
  • Confirmed appointments, communicated with clients, and maintained up-to-date client records for seamless service.
  • Responded to inquiries from callers seeking information, providing accurate and helpful assistance.

Skills

  • Customer Service Excellence: Strong ability to provide friendly, responsive, and effective service to customers
  • Problem Solving: Skilled at identifying issues and providing efficient solutions in high-pressure situations
  • Multitasking: Ability to handle multiple tasks simultaneously while maintaining quality and efficiency
  • Time Management: Strong organizational skills to prioritize tasks and meet deadlines
  • Adaptability: Quick to adapt to changing environments and procedures
  • Team Collaboration: Proven track record of working effectively within teams to achieve common goals
  • Conflict Resolution: Experienced in de-escalating conflicts and resolving customer concerns professionally

Accomplishments

  • Trained and mentored 20-35 employees, optimizing individual potential and enhancing team performance.
  • Successfully matched employees with roles to maximize productivity and job satisfaction.
  • Recognized with multiple Employee of the Month and Trainer of the Month awards for outstanding performance and leadership.
  • Awarded Highest Quality Assurance accolades, leading to the position of Administrative Lead at Life Alert.

Languages

Armenian

Timeline

Dispatch Receptionist

Life Alert
08.2016 - Current

Beauty Advisor

Macyʼs
01.2015 - 05.2016

Sales Assistant\Receptionist

UD Band
03.2012 - 11.2015

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Leena M. Ashjian