Leena Reddy R

Smart Spaces provides space management solution for Multiple clients. Apart from this there many features such as VMS for inviting the visitors, Self-assessment feature for authentication of user, Onboarding feature for onboarding space, workstation, people etc

• Increased testing accuracy by managing test cases with multiple tools based on user stories.
• Involved in Test planning, Risk Analysis, scheduling and estimation of Test cycle
• To execute the test cases manually to understand the business flow of the application
• Streamlined deployment process by Utilizing Git for QA and prompting to UAT
• Worked closely with product and user experience team
• Ensured comprehensive coverage of functional, system and regression testing in each sprint cycle
• Expertise in testing client-server, web application, Mobile and windows environments
• Experience in understanding business requirements, preparing and supervising execution of test cases for system customizations /enhancements and Initiatives
• Enhanced automation by developing a comprehensive framework

• Company Overview: Worked on customer technical service process for Rummy Circle
• Responsible for handling all kinds of player’s (Customer’s) queries, concerns and responding to them efficiently through email (Worked on mailing process where the issues and concerns are solved through email by using application called Talisma CRM)
• Educating players (Customer’s) for new offers and products in website and replying to them within specific time duration
• Study of email traffic pattern of players performance reports and graphs which helps to improve productivity and response resolution time
• Providing appropriate suggestions and solutions to the customers as and when required by using data base and servers so that they can continue playing on website and coordinated with engineering team for any technical issues on website
• Worked on customer technical service process for Rummy Circle