Leenice McFarland
Baytown,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Well-qualified Transportation and service dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Plane State Jail
05.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Transportation and Service Dispatcher
Top Logistics
08.2021 - 06.2023
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Implemented new software systems to enhance dispatch operations and data management capabilities.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
Substitute Teacher
Crosby Middle School
10.2022 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Child Caregiver
John G. Jones Learning Center
08.2021 - 04.2022
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Crosby High School
Crosby, TX05.2021
Skills
- Stress Tolerance
- Data Entry
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Updating logs
- Schedule Management
- Route Planning
- Customer Relationship Management
- Routing orders
- Maintaining call metrics
- Dispatching field personnel
Timeline
Correctional Officer
Plane State Jail
05.2023 - Current
Substitute Teacher
Crosby Middle School
10.2022 - 01.2023
Transportation and Service Dispatcher
Top Logistics
08.2021 - 06.2023
Child Caregiver
John G. Jones Learning Center
08.2021 - 04.2022
High School Diploma -
Crosby High School
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