LEEONIE HUDSON

• Assisting patient in scheduling appointments, canceling, and rescheduling
• Professionally responding to the customer inquires
• Confirming patient appointment
• Escalating customer concern to the correct department and reporting high level management
• Active listening with empathy and problem solving
• Greet Transfer and Hold on Call
• Build rapport, listen, clarify, and manage conversational flow
• Manage upset customers, conflicts, and challenging situations.

• Assisted customers with. a warm and professional attitude

● Greeted customers in a warm and friendly manner and provided quick and friendly customer service to all customers.

• Listen to customers, understand, and meet their needs
• Resolve customer issues while building rapport and creating a memorable experience
• Utilize systems and technology to complete all service tasks
• Maintain company and customer confidentiality
• Appropriately escalate customer feedback and/or concerns with your management team
• Assist with other duties as needed.

• Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents.
• Responds to inbound and outbound calls to address customer's questions and concerns regarding products and services.

• Resolves customer service issues regarding service complaints, product returns, and damaged goods. • Assists customers with placing orders by making suggestions

• Professional caregiver who helps patients with personal health and hygiene in their place of residence or a nursing care facility
• Perform basic household tasks and assist with daily living activities such as cooking, laundry, and dishes
• Trained and certified by the state and work under the supervision of a nurse
• Provide high quality care by following policies and procedures and recording and reporting vitals
• Monitoring and recording patient daily activities
• Assisting with medical tasks such as administering medication and checking vital signs
• Accompanying patients to doctor visits and assisting with other errands.

• Supervise and assist children
• Monitor children in outside activity
• Monitor during Snack Time Attendance
• Organized indoor and outdoor games and crafts
• Helped the children with homework
• Planned and conducted innovative age-appropriate activities
• Monitor children ages 3-7
• Assist kids with homework
• Plan daily outdoor activities/games for students
• Communicate with parents when needed
• Assist with front desk
• Encouraged good behaviors using the positive reinforcement method
• Established a safe play environment for the children
• Instructed children on proper health and personal habits
• Organized and engaged in recreational activities such as games and puzzles
• Encouraged children to be understanding of and patient with others
• Allowed for ample outdoor recreation time
• Designed monthly activity schedule
• Communicated with children in a developmentally appropriate way
• Maintained a safe playing environment by emphasizing and maintaining cleanliness and organization.

• Performed vital signs
• Schedule and reschedule appointments
• Prep and prepare exam rooms
• Assist with patient exams
• Filing EHR Charting
• Answered phones, sent emails, filing, copying, and faxing
• Front/back-office duties
• Greet Patients
• Verify Insurance
• Vital Signs
• Prepare exam rooms
• Accurately posted and sent out all medical claims
• Compiled and tracked outstanding balances owed to medical facilities
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
• Correctly coded and billed medical claims for various hospital and nursing facilities
• Assigned appropriate medical codes with a percent accuracy rate
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records
• Interacted with providers and other medical professionals regarding billing and documentation policies, procedures, and regulations
• Assist walk-in clients, schedule client appointments, answer phone lines, and help clients with questions and issues.

• Greets patients
• Changed bed linens
• Positioned patients and grooming
• Supervised and assisted patients
• Planned and served meals
• Communicated and participated in activities
• Signed and received packages
• Approved medications via oral, subcutaneous, intramuscular, or intradermal routes, under supervision
• Prepared, cleaned, sterilized instruments and maintain equipment
• Recorded daily on patient's progress
• Sweep and mop the floors
• Maintained a clean, healthy, and safe environment
• Maintained accurate records of patient care, condition, progress, and concerns
• Changed sterile dressings
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
• Cooked appetizing and satisfying meals and snacks
• Scheduled and accompanied clients to medical appointments
• Obtained household supplies and ran daily errands.

• Assisted with both front and back office
• Completed 180 hours of training
• Assisted with vitals
• Schedule and reschedule appointments
• Prep and prepare exam rooms
• HER Charting, File Patient Chart
• Answer Phones
• Authorization/Referrals
• Patient Registration
• Collect Patient Payment/Copay
• Greet Patient
• Prepare Exam Room for Patient
• Sanitize Environment
• Check
• Respond to Faxes
• Answered phones, sent emails, filing, copying, and faxing
• Check Patient Insurance Eligibility.

• Monitor children ages 3-7
• Assist kids with homework
• Plan daily outdoor activities/games for students
• Communicate with parents when needed
• Assist with front desk
• Registration
• Supervised all activities to ensure safety at all times
• Scheduled and implemented age-appropriate activities
• Made sure the toys, equipment, and building are clean and safe
• Organized recreational activities such as games, songs, dances, art and drama
• Maintained all appropriate records such as records, attendance and time sheets
• Treated all children and employees with dignity and respect
• Reported to the Director any problems that occurred with the children
• Greeted parents and children with salutations and smiles
• Collaborated with staff members to form a positive and supportive team atmosphere
• Participated in dismissal procedures at the end of aftercare, ensuring that each child leaves with the appropriate adult
• Applied to the school rules, regulations, and procedures to students.

• Assisted elderly patients with activities of daily living
• Assisted patients with grooming
• Provided compassionate care daily
• Assisted CNA with bed baths
• Reposition Patients
• Mouth Care
• Assisted with range of motion
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
• Assisted with patient transfer and ambulation
• Answered patient calls for care and feeding.