Highly-motivated employee with desire to take on new challenges. Strong worth ethic adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations.
Hi, I’m
LeeOra Anderson
Food Safety/Customer Care
Charlotte,NC
Summary
Overview
1
Certificate
13
years of professional experience
Education
West Mecklenburg High SchoolCharlotte, NC
High School Diploma
University Overview
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Warehouse Auditing
- Food Safety Understanding
- HACCP Execution
- FDA Compliance
- PPE Use
- Computer Skills
- People Skills
- Reliable & Trustworthy
- Good Work Ethic
- Customer Service
- Training & Development
- Critical Thinking
Certification
- Trucking School-Class-A\Hazard Mat and Tankers-2021
- Customer Support Training-2020
- Chemical Training-2020
- Forklift Operator Safety- 2020
- Root Cause Analysis- 2019
- Food Defense Awareness-2019
- Internal Auditor Training-2019
- GMP Training- 2019
- HACCP System- 2019
- Learn2Serve Food Safety Management -2019
- Security Awareness Training -2019
- Phish Alert Button Training-2019
- First Aid Training-2018
- Food Safety HACCP For Retail Food -2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Timeline
Customer Service Representative
Left Lane Transport LLC
07.2022 - 08.2023
Truck Driver
Left Lane Transport LLC
03.2021 - 07.2022
STUDENT
Roadmaster Driver School
01.2021 - 02.2021
Food Safety Supervisor/ Sanitation Supervisor
Tropical Nut & Fruit
04.2015 - 11.2020
Customer Service Representative
Stein Mart
01.2011 - 03.2015
West Mecklenburg High School
High School Diploma
- Trucking School-Class-A\Hazard Mat and Tankers-2021
- Customer Support Training-2020
- Chemical Training-2020
- Forklift Operator Safety- 2020
- Root Cause Analysis- 2019
- Food Defense Awareness-2019
- Internal Auditor Training-2019
- GMP Training- 2019
- HACCP System- 2019
- Learn2Serve Food Safety Management -2019
- Security Awareness Training -2019
- Phish Alert Button Training-2019
- First Aid Training-2018
- Food Safety HACCP For Retail Food -2018
Work History
Left Lane Transport LLCCharlotte, NC
Customer Service Representative
07.2022 - 08.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Left Lane Transport LLCCharlotte, NC
Truck Driver
03.2021 - 07.2022
Job overview
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Read and interpreted maps to determine vehicle routes.
- Hooked and unhooked trailers from tractor and converter dollies.
- Obtained signatures needed to complete and process paperwork.
- Maintained vehicle logs, records of cargo, or billing statements accordance with regulations
- Inspected and maintained vehicle supplies and equipment ensure vehicles remain in proper working condition.
Roadmaster Driver SchoolOrlando, FL
STUDENT
01.2021 - 02.2021
Job overview
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Tropical Nut & FruitOrlando, FL
Food Safety Supervisor/ Sanitation Supervisor
04.2015 - 11.2020
Job overview
- Monitored on-going quality control data to check compliance with product specifications.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Maintained compliance with SQF/Kosher standards by keeping documents, policies and records current and accurate.
- Trained quality control and production team members in updated policies and work instructions.
- Investigate customer complaint
- Conducted internal audits and performed plant inspections every month.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Stein MartOrlando, FL
Customer Service Representative
01.2011 - 03.2015
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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