Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leeron Eaves

Irvine,CA

Summary

Proven Dental Receptionist and Office Manager at Dr. Yuri Ausker DDS, adept in front office management and patient services, showcasing exceptional multitasking and interpersonal skills. Spearheaded a comprehensive training program, enhancing team productivity. Expert in insurance billing and patient billing, ensuring seamless operations and elevated patient satisfaction.

Overview

6
6
years of professional experience

Work History

Dental Receptionist and Office Manager

Dr. Yuri Ausker DDS
12.2017 - 05.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.

Education

Woodbridge High School
Irvine, CA
2018

Skills

  • Phone and Email Etiquette
  • Costumer Service and Engagement
  • Exceptional costumer service understanding
  • Excellent multitasking capability
  • Punctual and Reliable
  • Maintaining cleanliness
  • Insurance Billing
  • Front Office Management
  • Patient Services
  • Billing Procedures
  • Data Entry
  • Patient Billing
  • Adaptable and Flexible
  • Appointment Setting
  • Bookkeeping

Timeline

Dental Receptionist and Office Manager

Dr. Yuri Ausker DDS
12.2017 - 05.2024

Woodbridge High School
Leeron Eaves