LeeSan Ser
Brooklyn ,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Helpdesk
Kim Olsen
03.2022 - 03.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided on-call support for technology related issues including Microsoft 365 apps, CtcLink, Canvas, and Email.
- Analyzed technological issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Student Helpdesk Trainer
Kim Olsen
09.2022 - 12.2022
- Trained and mentored new personnel hired to fulfill various roles.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
Education
Bachelor of Business Administration (BBA) - Arts And Entertainment Management
Pace University
New York, NY01.2026
Associate of Business - Arts And Entertainment Management
Green River College
Seattle, WA03.2023
Associate of Arts - Arts And Entertainment Management
Green River College
Seattle, WA03.2023
High School Diploma -
Chinese High School
Batu Pahat, Johor, Malaysia.12.2019
Skills
- Foreign Languages
- Multilingual Abilities
- Computer Proficiency and Microsoft Office
- Team Collaboration
- Leadership
- Event Planning
- Research and Analysis
- Photography Direction
Extra-curricular Activities
2021-2023
- Elected to Finance Committee Senator for ASGRC Student Government
- Global Leadership Program
- Leadership Circle Program with President of Green River College
- Green River College Dance Club Public Relations
- Green River College Dance Club President
- Fellowship of International Student Here (FISH) Club member
- Phi Theta Kappa Honor Society (PTK) Club member
- World Vision Volunteering Program
- Seattle Washington Contemporary Dance Program
- Seoul Korea Contemporary Dance Workshop
- Green River College 522 Budget Committee
2018-2019
- Chairman of the Graduation Magazine
- Photographer for School 's Chinese New Year Celebration Event
- Choreographer of the Class Concert
- Member of the Photography Society
- Treasurer Cum Auditor of the Photography Society
- Member of the String Ensemble
- Games-Organizer of the Class in 2014 and 2016
- Assistant Monitor of the Class in 2017 and 2018
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Bahasa Malaysia
Full Professional
Hokkien
Professional Working
Honors & Awards
2024-2025
- Deans' Transfer Scholarship Recipient
- Phi Theta Kappa Transfer Scholarship Recipient
2021-2023
- Dean's List 2021
- Dean's List 2022
- Dean's List 2023
- Lynn Norman Scholarship Recipient
- Honoree of Phi Theta Kappa Honor Society
2018-2019
- Recipient of Magnum Excellent Academic Achievement Scholarship
- Bahasa Malaysia Essay Writing Contest Merit Award
- English Essay Writing Contest 2nd Place
Certification
- Green River College Global Leadership Program
- Green River College President's Leadership Learning Circle
- Phi Theta Kappa Honor Society Certification
- Campus Life Leadership Awards- Green River College Dance Club
- Royal Academy of Dance: Primary(Ballet)- Distinction
- Royal Academy of Dance: Grade 1(Ballet)- Distinction
- Royal Academy of Dance: Grade 2(Ballet)- Distinction
- Royal Academy of Dance: Grade 4(Ballet)- Distinction
- Royal Academy of Dance: Grade 5(Ballet)- Distinction
- Royal Academy of Dance: Grade Intermediate Foundation(Ballet)- Merit
- Royal Academy of Dance: Grade Intermediate(Ballet)- Distinction
Timeline
IT Student Helpdesk Trainer
Kim Olsen
09.2022 - 12.2022
IT Helpdesk
Kim Olsen
03.2022 - 03.2023
Bachelor of Business Administration (BBA) - Arts And Entertainment Management
Pace University
Associate of Business - Arts And Entertainment Management
Green River College
Associate of Arts - Arts And Entertainment Management
Green River College
High School Diploma -
Chinese High School
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