Leesandra Miranda

Central Florida Institute Of Oral Surgery & Dental Implants

06.2018 - 08.2025

Managed patient referrals to specialists and external services, ensuring timely scheduling and coordination.
Verified insurance eligibility and processed prior authorizations to support approved patient care plans.
Communicated with patients to explain referral processes and confirm appointments.
Documented referral activity and tracked progress using electronic medical record IEMR) systems.
Collaborated with oral surgeon, clinical staff and office manager to ensure smooth care transitions and follow-up.
Supported the Office Manager with administrative functions such as supply inventory, vendor communication, and daily operations.
Assisted organizing staff schedules, handling office correspondence, and maintaining confidential records.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Provided front desk support by greeting patients, managing phone lines, and processing intake forms.
Helped maintain compliance with HIPPA and OSHA regulations and internal clinic protocols.
Contributed to a well-organized, patient-centered office environment by multitasking effectively under pressure.

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