Leeshon Fletcher
District Heights,MD
Summary
Seasoned Table Games Dealer and Supervisor with a proven track record at Mount Airy Casino And Resort, showcasing exceptional customer service and money handling expertise. Demonstrated ability to manage high-stress situations with patience and composure, ensuring compliance with gaming regulations and enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Supervisor
MGM National Harbor
101 Mgm National Ace, Forest Heights
09.2024 - Current
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained new staff on procedures, enhancing team performance and productivity.
- Managed inventory levels, facilitating efficient supply chain processes in the gaming environment.
- Conducted regular inspections to maintain cleanliness and operational readiness of the floor area.
Table Games Dealer
MGM National Harbor
Oxon Hill, MD
10.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
MGM National Harbor
101 Mgm National Ave, Foresheights
10.2023 - 09.2024
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experience and fostering repeat visits.
- Monitored game progress, maintaining accurate chip counts and payouts during play.
- Assisted in training new dealers, sharing best practices for gameplay and customer interaction.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges at tables.
Dual Rate Table Games Supervisor
Mount Airy Casino And Resort
Mount Pocono, PA
09.2022 - 09.2023
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Reduced operational costs through effective scheduling of employees while maintaining adequate staffing levels during peak hours.
- Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
Table Games Dealer
Mount Airy Casino And Resort
Mount Pocono, PA
10.2018 - 09.2022
Sales Associates
The North Face Inc.
Tannersville, PA
08.2018 - 10.2018
Arcade Attendant
Great Wolf Lodge Resort
Scotrun, PA
06.2016 - 10.2017
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PASkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Patience and composure
- Memory retention
- Guest service
Certification
PGCB G2 license G2111395
Timeline
Floor Supervisor
MGM National Harbor
09.2024 - Current
Table Games Dealer
MGM National Harbor
10.2023 - Current
Table Games Dealer
MGM National Harbor
10.2023 - 09.2024
Dual Rate Table Games Supervisor
Mount Airy Casino And Resort
09.2022 - 09.2023
Table Games Dealer
Mount Airy Casino And Resort
10.2018 - 09.2022
Sales Associates
The North Face Inc.
08.2018 - 10.2018
Arcade Attendant
Great Wolf Lodge Resort
06.2016 - 10.2017
High School Diploma -
Stroudsburg High School