Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeEster Williams

Smithdale

Summary

Dynamic Sales Associate with extensive experience in retail, recognized for delivering exceptional customer service and fostering memorable guest interactions. Proficient in product knowledge and equipped with strong organizational and time management skills, contributing to a positive shopping experience. Committed to enhancing sales performance and building lasting customer relationships.

Overview

22
22
years of professional experience

Work History

Sales Associate

Bealls
McComb
11.2023 - Current
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Participated in team meetings and training sessions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Customer Service Supervisor

Burke's Outlet
Brookhaven
07.2020 - 08.2020
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Interceded between employees during arguments and diffused tense situations
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction

Retail Supervisor

Goody's Department Store
Brookhaven
01.2015 - 05.2019
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Trained newly hired sales team in upselling techniques
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Marked-down clearance items and relocated merchandise to proper store areas

Retail Sales Associate

Stage Department Store
McComb
09.2003 - 01.2015
  • Developed strong rapport with customers and created positive impression of business
  • Utilized upselling techniques to promote additional products and increase sales
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Greeted customers and helped with product questions, selections, and purchases
  • Managed cash register after end of shift to balance and record accurate transactions
  • Helped customers complete purchases, locate items, and join reward programs
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Maintained clean sales floor and straightened and faced merchandise
  • Listened to customer needs and desires to identify and recommend optimal products
  • Answered questions about store policies and addressed customer concerns
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Monitored customers for signs of security concerns and escalated issues to management

Education

High School -

Liberty High School
Liberty, MS
01.1983

Skills

  • Customer Relationship Management
  • Customer Service
  • New Hire Training
  • Goal Attainment
  • Supervising Employees
  • Account Management
  • Rewards Programs
  • POS systems
  • Inventory management
  • Visual merchandising
  • Team building
  • Loss prevention
  • Time management
  • Product knowledge
  • Friendly and helpful
  • Reliability

Timeline

Sales Associate

Bealls
11.2023 - Current

Customer Service Supervisor

Burke's Outlet
07.2020 - 08.2020

Retail Supervisor

Goody's Department Store
01.2015 - 05.2019

Retail Sales Associate

Stage Department Store
09.2003 - 01.2015

High School -

Liberty High School

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LeEster Williams