Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leeya Bailey

Monument,CO

Summary


Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Proven ability to manage performance, solve operational challenges, and collaborate effectively with internal teams to achieve significant results.

Overview

11
11
years of professional experience

Work History

Client Relationship Lead

VEHO Technologies
04.2021 - Current
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Trained, scheduled and evaluated team members.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Responded to client concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and coached team members on QA topics and strategies.
  • Worked cross-functionally with internal teams and BPO supervisors to address any ongoing challenges and ensure continuous performance improvements.
  • Met personal, team and company goals in customer service environment.

Assistant Manager

Chuck & Don's
08.2019 - 06.2020
  • Supported budget development and forecasting with cost-saving measures and revenue enhancements.
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
  • Assisted with training and developing new team members in company policies, procedures, and standards.
  • Delegated tasks to staff members and monitored completion to verify quality and completeness of work.

Talent & Operations Coordinator

Sephora
11.2013 - 08.2019
  • Spearheaded employee development by meticulously tracking daily education completion, proactively engaging with team members to ensure progress, and facilitating peer-to-peer training utilizing knowledge gained from over 50 vendor partnerships.
  • Streamlined the recruitment process by pre-screening candidates through phone interviews and efficiently scheduling in-person interviews, directly supporting managerial effectiveness.
  • Managed on-the-floor operations as Stage Manager, expertly handling employee time management for breaks and lunches, ensuring timely client engagement, and diligently monitoring hourly performance metrics via Analytics.
  • Demonstrated a proactive approach by consistently volunteering for additional tasks to maintain project momentum and meet critical deadlines.
  • Maintained rigorous financial accuracy as Register Coordinator, expertly processing transactions, preparing bank deposits, and ensuring till accuracy through diligent counting procedures.
  • Provided exceptional customer service by effectively resolving complaints and offering clear guidance on company policies and procedures.
  • Cultivated a positive and growth-oriented team environment by actively motivating employees to expand their product knowledge and enhance their professional skills.
  • Ensured a consistently high standard of store presentation by maintaining clean and organized work areas in alignment with company protocols.
  • Leveraged strong troubleshooting and repair skills to address equipment malfunctions, minimizing operational disruptions.

Education

High School Diploma -

Decatur High School
Federal Way, WA
06.2011

Skills

  • Analytical and critical thinking
  • Problem-solving
  • Cross-functional teamwork
  • Staff training and development
  • Efficient and detail-oriented
  • Team leadership
  • Collaborative

Timeline

Client Relationship Lead

VEHO Technologies
04.2021 - Current

Assistant Manager

Chuck & Don's
08.2019 - 06.2020

Talent & Operations Coordinator

Sephora
11.2013 - 08.2019

High School Diploma -

Decatur High School

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Leeya Bailey