Leeyah McNeil
Clermont,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer-facing roles, notably as a Front Desk Associate at Fitness CF. Excelled in high-pressure environments, enhancing guest relations and retention through exceptional service and problem-solving skills. Demonstrated proficiency in time management and sales, contributing significantly to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Fitness CF
02.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Waitress
Red Hawk Diner
10.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Counter Server
Bagels and More
05.2023 - 08.2023
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Education
Associate of Arts -
Lake Sumter State College
Leesburg, FL06-2028
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Customer service skills
- Sales
Timeline
Front Desk Associate
Fitness CF
02.2024 - Current
Waitress
Red Hawk Diner
10.2023 - 12.2023
Counter Server
Bagels and More
05.2023 - 08.2023
Associate of Arts -
Lake Sumter State College
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