Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Personal Information
Training
Languages
Timeline
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Leeza Horne

Ontario,OR

Summary

Organized and dependable administrative professional with a solid background in fast-paced office environments. Recognized for strong teamwork, attention to detail, and proficiency in handling various clerical tasks. Experienced banking specialist with an in-depth understanding of financial products and a dedication to providing outstanding customer service. Skilled in assessing client needs and offering personalized financial solutions. A proactive and adaptable team member who consistently meets deadlines and exceeds expectations.


Overview

13
13
years of professional experience

Work History

Office Specialist 2/ Special Housing Unit

Snake River Correctional Institution
02.2024 - Current
  • Provide confidential clerical support to security functions within the facility, assuring operational compliance with established rules, policies, and procedures, assist with the development of new policies and procedures
  • Provide support services to the Special Housing Section and Assistant Superintendent/Security
  • Order and receive supplies, possess state credit card, and follow purchasing agreements, using appropriate coding when reconciling transactions and entering purchase requests in AFAMIS
  • Coordinated project schedules by managing timelines and resource allocations.
  • Prepare reconciliation of purchases monthly and track budget information
  • Generated reports with visualizations, enhancing stakeholders' understanding of complex data.
  • Review records requests, locate documents related to the request and ensure all items are present, submit documents to requester prior to the deadline
  • Utilized exceptional multitasking skills to manage multiple phone lines while accurately inputting orders into the system.
  • Assign, track, and process TORT claims
  • Proofread, track, and process segregation investigations for the Special Housing Unit Captain by expiration dates and assigning a review for the SNIEC meetings
  • Proofread, ensure all necessary documents are completed, edit, track and process Unusual Incident Reports, provide back-up support to other Security support staff
  • Compiling data from several different servers, transforming data onto easy-to-read spreadsheets for organization and department officials
  • Conduct annual retention review and disposal of documents per retention schedule
  • Tracking, assigning, and reviewing inmate safety investigations; research inmate communications for response, develop responses when appropriate, direct to appropriate staff, Follow-up until answered, and ensure timely responses

Office Specialist 2/ Officer(s) In Charge

Snake River Correctional Institution
02.2020 - Current
  • Mastered confidential support to security functions, in conjunction with similarly assigned OS-2s, within the facility
  • Filled in as Executive Support to Assistant Superintendent of Security
  • Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
  • Proficient administrative duties, including completing and filing paperwork, directing a multi-line phone, Microsoft Office; Including Outlook, Word
  • Power Point, Excel, Publisher, Adobe Pro, OMS, OIS, DOC400, CENTER2/ AFAMIS
  • Maintained successful professional relationships with Superintendents, Assistant Superintendents, Captains, Lieutenants, Sergeants, Corporals, and Officers
  • Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
  • Provided direct support to the Incident Commander, Operations Chief and Planning Chief for the 2020/2021/2022 COVID19 Pandemic (03/24/2020 to 09/20/2022)
  • Create and distribute outside Medical Trips, Oregon State Police Contact
  • Executed reviewing, tracking and processing SRCI's Unusual Incident Reports
  • Prepared agendas, Meeting minutes
  • Assisted with improving employee morale and retention by organizing programs and events
  • Illustrated exceptional Multi-tasking skills

Security Office Specialist 2/ Timekeeper

Snake River Correctional Institution
10.2018 - Current
  • Communicated with management team to ensure complete care of employees
  • Executed payroll auditing and reconciliation to ensure compliance and accuracy
  • Completed uploads of payroll data
  • Collaborated with cross-functional teams to align HR strategies with overall business objectives.
  • Assisted in conducting employee training sessions by preparing materials and setting up equipment.
  • Prepared and entered data on Approximately 600 manual timesheets
  • Processed all past leave request(s), High volume data entry, Protected sensitive and confidential business information
  • Collaborated with colleagues on complex cases requiring additional input or expertise from experienced mediators
  • Coordinated onboarding processes for new hires, including preparation of materials and orientation schedules.

Personal Banker

Wells Fargo Bank
08.2012 - 10.2018
  • Mentored and trained new employees and evaluated their performance on a quarterly and annual basis
  • Managed a portfolio of approximately 30 small business customers
  • Confirmed complete discretion and strict confidentiality of client records
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Represented the store as an ambassador in a positive and professional manner
  • Adhered to all store retail procedures and policies
  • Watched for, recognized, and prevented security risks
  • Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
  • Received and processed cash and credit payments
  • Elevated revenue by upselling customers on credit cards and other value-added options
  • Handled account management needs for new and existing customers

Education

GED -

Treasure Valley Community College
Ontario, OR
04-2012

Associate of Science - Equine Science

Treasure Valley Community College
Ontario, OR

Skills

  • Discretion and Confidentiality
  • Self Starter
  • Budgeting & finance
  • Account Reconciliation
  • Loan processing & Transaction processing
  • Time management expertise
  • Critical Thinking
  • Rapport building & Conflict Resolution
  • Team player
  • Event planning experience
  • Inventory control
  • Relationship building and management

Accomplishments

  • Supervised team of 4 staff members.
  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Awards

  • Outstanding Service Statewide Award, Peer Council, 08/01/22
  • Employee of the Quarter, Snake River Correctional Institution, 01/01/21
  • BUSINESS SPECIALIST/ ADVOCATE Award, 01/01/18
  • Circle of Stars Award, 2017, Small Business
  • Circle of Stars Award, 2016, Diversity and Inclusion

Personal Information

Special Housing Support

Training

  • Service Manager Training, Wells Fargo - Boise Service Center, Boise, ID, 04/01/16
  • Completion of Banker Training, Wells Fargo - Boise Service Center, Boise, ID, 07/01/15

Languages

English
Full Professional

Timeline

Office Specialist 2/ Special Housing Unit

Snake River Correctional Institution
02.2024 - Current

Office Specialist 2/ Officer(s) In Charge

Snake River Correctional Institution
02.2020 - Current

Security Office Specialist 2/ Timekeeper

Snake River Correctional Institution
10.2018 - Current

Personal Banker

Wells Fargo Bank
08.2012 - 10.2018

GED -

Treasure Valley Community College

Associate of Science - Equine Science

Treasure Valley Community College

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